A company is looking for a Senior Workforce Management Analyst to optimize workforce productivity and support operational goals.
Key Responsibilities : Assist in managing dialer functionality and forecasting for a large contact center teamMonitor and analyze campaign output data to maximize efficiencyCollaborate with leadership to ensure adherence to schedules and minimize non-productive behaviorsRequired Qualifications : At least 3 years of experience in workforce management within an outbound call center environmentExperience in project management or change managementProficiency in call center technologies and workforce management softwareAbility to translate business goals into actionable data analysisStrong organizational skills
Workforce Management Analyst
A company is looking for a Workforce Management Scheduling Analyst to manage scheduling processes in support of call center operations. ...
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Senior Workforce Management Analyst. Implement best practices for workforce management across multiple sites, ensuring compliance with policies. Administer and maintain Aspect WEM (Workforce Engagement Management) system and oversee system upgrades. Support integration and optimization of Salesforce...
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A company is looking for a Senior Configuration Management Analyst to provide advanced Counter Unmanned Aerial Systems capabilities for the United States Marine Corps. ...
Senior Management Analyst Ii - Ses - 37020606
Working Title: SENIOR MANAGEMENT ANALYST II - SES - 37020606. Senior Management Analyst II - SES. The Florida Department of Environmental Protection (DEP) is the state’s lead agency for environmental management and stewardship - protecting our air, water and land. This position is responsible for th...
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A company is looking for a Senior Analyst, Change Management to support business change initiatives impacting the Customer Team organization. ...
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Effectively support Corporate FP&A group to provide visibility and guidance via reporting and analytics.Identify new financial and operational trends; effectively communicate insights to the Corporate FP&A leadership team.Support budgeting and forecasting process, including Revenue, P&L and cash flo...
Real Time Analyst - Lead Workforce Management Representative
Real Time Analyst - Lead Workforce Management Representative. Workforce Management Scheduling Software Experience - such as: Verint or IEX. Real-time monitoring of queues and transaction management across multiple lines of business. Provide real-time updates regarding queue management and performanc...
Workforce Analyst
A company is looking for a Workforce Analyst who will provide operational analysis and capacity planning for a contact center. ...
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The Assistant Project Manager is accountable for leading client relationships on the projects and overseeing a Project Engineering team responsible for managing project preconstruction activities. Moss' Solar Assistant Project Manager, Early-Stage works with Owners, Engineers, Vendors and internal d...
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Provides in-depth business knowledge and advanced technical support to one or more business areas through developed and ad hoc analysis/reporting , as well as designing and programming complex, new processes/reports. Acts as subject matter expert for department or business unit on business systems/a...