Talent.com
Senior Technical Support Engineer - Platform Tech
Senior Technical Support Engineer - Platform TechServiceNow • Orlando, FL, US
serp_jobs.error_messages.no_longer_accepting
Senior Technical Support Engineer - Platform Tech

Senior Technical Support Engineer - Platform Tech

ServiceNow • Orlando, FL, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Senior Technical Support Engineer - Platform Tech

  • Full-time
  • Employee Type : Regular
  • Region : AMS - North America and Canada
  • Work Persona : Flexible

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.

What you get to do in this role :

The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases.

Qualifications and technical skills that will lead to your success :

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • 4+ years customer facing technical support experience
  • Ability to troubleshoot difficult technical issues with ease and complexity
  • Ability to explain solutions to complex technical problems
  • Personal commitment to quality and customer service
  • We approach our distributed world of work with flexibility and trust. Work personas are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.

    Equal Opportunity Employer

    ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

    Accommodations

    We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, please contact [emailprotected] for assistance.

    J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Senior Engineer Platform • Orlando, FL, US

    Job_description.internal_linking.related_jobs
    Solution Engineer

    Solution Engineer

    VirtualVocations • Kissimmee, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Client Solution Engineer.Key Responsibilities Advise new prospects on product solutions from a technical perspective and design tailored solutions Coordinate technical...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Senior Observability Engineer

    Senior Observability Engineer

    VirtualVocations • Kissimmee, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Engineer, Observability.Key Responsibilities Configure and tune monitoring tools for proactive management of customer environments Document processes and standa...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Senior Engine Programmer

    Senior Engine Programmer

    VirtualVocations • Kissimmee, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Engine Programmer to work on Cyberpunk 2.Key Responsibilities Maintain and optimize streaming systems for performance Create tools and data pipelines to support...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Senior Growth Engineer

    Senior Growth Engineer

    VirtualVocations • Kissimmee, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Growth Engineer to enhance developer experiences through measurable improvements across various growth surfaces. Key Responsibilities Ship experiments across SDKs...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Software Engineer, Platform Development

    Software Engineer, Platform Development

    VirtualVocations • Kissimmee, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Software Engineer, Platform & Infrastructure.Key Responsibilities Design and develop scalable platform services and microservices while implementing deployment workflow...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Senior Platform Engineer

    Senior Platform Engineer

    VirtualVocations • Kissimmee, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Platform / Production Engineer (Europe).Key Responsibilities Design, develop, and maintain scalable platform solutions Collaborate with cross-functional teams to ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Support Engineer

    Support Engineer

    VirtualVocations • Kissimmee, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Support Engineer to bridge customer-facing teams and the engineering organization.Key Responsibilities Own technical triage by investigating, reproducing, and diagnosin...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Platform Engineer

    Platform Engineer

    VirtualVocations • Kissimmee, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Software Engineer, Platform.Key Responsibilities Design, build, and maintain custom Ubuntu / Linux distributions for autonomous vehicle workloads Optimize ROS 2 DDS midd...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Senior AWS DevOps Engineer

    Senior AWS DevOps Engineer

    VirtualVocations • Kissimmee, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior AWS DevOps Engineer.Key Responsibilities Collaborate with development teams to design and optimize cloud solutions on AWS Automate infrastructure provisioning a...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Senior Onboarding Engineer

    Senior Onboarding Engineer

    VirtualVocations • Kissimmee, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Onboarding Engineer to enhance user onboarding experiences.Key Responsibilities Build internal tooling and scalable solutions for user interactions with the plat...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Customer Engineer - Power Platform

    Customer Engineer - Power Platform

    VirtualVocations • Kissimmee, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Engineer specializing in AI-Powered Business Apps and Automation (Power Platform).Key Responsibilities Deliver workshops and training on Power Pages, Power Aut...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Senior Solutions Engineer

    Senior Solutions Engineer

    VirtualVocations • Kissimmee, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Enterprise Solutions Engineer to serve as a technical partner for sales and success teams. Key Responsibilities Deliver technical presentations and resolve techni...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Technical Support Engineer II

    Technical Support Engineer II

    VirtualVocations • Kissimmee, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Technical Support Engineer II - German Speaking.Key Responsibilities Provide technical support for the Intelligent Agreement Management (IAM) and associated services R...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Federal Customer Support Engineer

    Federal Customer Support Engineer

    VirtualVocations • Kissimmee, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Federal Customer Support Engineer.Key Responsibilities Act as a primary support resource for federal customers, troubleshooting data-centric security solutions Provide...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    System Support Engineer

    System Support Engineer

    VirtualVocations • Kissimmee, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a System Support Engineer to assist in customer onboarding and troubleshooting in a remote setting. Key Responsibilities Facilitate new customer onboarding and troubleshoo...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Senior Full Stack Engineer

    Senior Full Stack Engineer

    VirtualVocations • Kissimmee, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Fullstack Engineer to develop critical internal applications and manage cloud infrastructure. Key Responsibilities Lead the development of internal applications, ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Tech Support Specialist

    Tech Support Specialist

    Optum • OVIEDO, Florida, United States
    serp_jobs.job_card.full_time +1
    Type === 'InputTextArea') ? 'block__field full-width' : ($data.Type === 'InputRichText' || $data.Int') ? 'block__field wide-rich-text' : 'block__field edit'}" id="descriptionExt...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Technical Support Engineer

    Technical Support Engineer

    VirtualVocations • Kissimmee, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Technical Support Engineer I to provide advanced technical support for healthcare products.Key Responsibilities Provide self-directed support and resolution for technic...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Senior Technical Support Engineer

    Senior Technical Support Engineer

    VirtualVocations • Kissimmee, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Technical Support Engineer Lead.Key Responsibilities Independently triage and resolve complex Tier 2 cases Lead root cause analysis and corrective action planni...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Senior Data Platform Engineer

    Senior Data Platform Engineer

    VirtualVocations • Kissimmee, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Data Platform Engineer.Key Responsibilities Expand and maintain the data platform in collaboration with other engineers and data scientists Improve product tele...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted