Director, Client Services - JR26531-3800
The University of Chicago Director, Client Services - JR26531-3800 Chicago , Illinois Apply Now
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Booth Information Technology
About the Department
The University of Chicago Booth School of Business is the second-oldestbusiness school in the U.S. and second to none when it comes toinfluencing business education and business practices.
Since 1898, theschool has produced ideas and leaders that shape the world of business.Their rigorous, discipline-based approach to business educationtransforms students into confident, effective, respected businessleaders prepared to face the toughest challenges.
Chicago Booth has the finest set of facilities of any business school inthe world. Each of the four campuses (two in Chicago, one in London, andone in Hong Kong) reflects the architectural traditions of its environswhile offering a state-of-the-art learning environment.
Chicago Booth is proud to claim :
- an unmatched faculty.
- degree and open enrollment programs offered on three continents.
- a global body of nearly 56,000 accomplished alumni.
- strong and growing corporate relationships that provide a wealth oflifelong career opportunities.
As part of the world-renowned University of Chicago, Chicago Boothshares the University 's core values that shape the distinctiveintellectual culture.
At Booth, they constantly question and test ideas,and seek proof. This extraordinarily effective approach to businessleads to new ideas and innovative solutions.
Seven of the Booth facultymembers have won Nobel Prizes for these ideas - the first businessschool to achieve this accomplishment.
For more information about the University of Chicago Booth School ofBusiness, please visit : http : / / www.chicagobooth.edu / .
Job Summary
The Director of Client Services is the liaison between the InformationTechnology department and the business and stakeholders.
This positionis responsible for developing strong relationships with businessstakeholders to increase the level of customer satisfaction.
TheDirector of Client Services is the single point of contact for Boothfaculty, staff and students, and collaborates to identify needs andimplement technology solutions that support the overall businessstrategy.
The Director of Client Services is also the liaison betweenBooth Information Technology and the University IT Services and isresponsible for developing partnerships that result in collaborativeefforts and increased efficiencies.
Responsibilities
- Develops and maintains strong strategic relationships with customersserving as a liaison between the business stakeholders andInformation Technology.
- Proactively works with departments to identify and leveragetechnology solutions to enable business objectives.
- Works with the business to understand demand requirements and shapeinitial business cases and project requests.
- Develops and communicates Information Technology offerings andservices.
- Increases the level of customer satisfaction through proactivecommunication.
- Performs proactive problem identification and reactive problemresolution.
- Provides outstanding customer service and ensures priority andproject support and commitment.
- Identifies, documents and manages customer needs (demand management)by collaborating with department management and key staff withintheir departments.
- Facilitates communication of decisions and relevant information tocustomers and business departments for all requests and statusupdates.
- Facilitates an environment that optimizes the use of technologyresources and services to meet the needs of the business.
- Tracks, and manages to completion, outstanding requests,enhancements and defects.
- Provides technical support to off the shelf softwar used by thebusiness units.
- Facilitates engagement with Student Group Leadership and FacultyTechnology Committee.
- Manages and provides guidance to the Instructional Technologist.
- Serves as project lead to coordinate complex information technologychanges and ensures the success of enterprise-level applicationrollouts.
Works with University units and the client community todevelop detailed business requirements.
- Leads team to develop and ensure quality control of the projectmethodology and contributes to the further enhancement andapplication of the methodology.
- Performs other related work as needed.
Minimum Qualifications
Education :
Minimum requirements include a college or university degree in relatedfield.
Work Experience :
Minimum requirements include knowledge and skills developed through 7+years of work experience in a related job discipline.
Certifications :
Project Management Professional (PMP) Certification - Project ManagementInstitute
Preferred Qualifications
Education :
Bachelor 's degree in computer science or equivalent degree.
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