Senior Manager Incident Management

VirtualVocations
Newark, New Jersey, United States
Full-time
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A company is looking for a Senior Manager, Incident Management.Key Responsibilities : Lead incident lifecycle management from onset to resolutionEstablish and drive processes for incident management and root cause analysisDevelop and share metrics to show program impact on reliability targetsRequired Qualifications : 5+ years of people leadership experienceExperience in a software development environmentDirect experience leading incidents or related programs preferredComfortable with data analytics and industry standard metricsExperience with tools like Jira, Opsgenie, and AWS is a plus

1 day ago
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