Operations Coordinator
Job Description
Job Description
Operations Coordinator
Equipment & Services Provider for Data Centers
$20.00 per hour; Temp to Hire
Monday-Friday, 8 : 00am-5 : 00pm
Westerville, Ohio (onsite)
What the position offers :
- Full suite of benefits
- We are a flat organization. New employees are part of the team from day one, working with, learning from, and teaching peers at all levels.
Each employee’s annual professional development goals (even the CEO’s) are visible to all, so everyone can see the company’s path forward
- The casual dress at all levels reflects the roll-up-your-sleeves culture
- The opportunity to work for an internationally known company that does business in over 130 countries!
- OUR CORE PRINCIPALS : Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
What you’ll be doing :
- Assist the Customer Engineer with all rescheduled PMs by updating the customer notes
- Maintains a master schedule of all CE’s daily service activity / events on the Manager's Board
- Dispatch scheduled events, warranty, start-up, load banking, special testing, battery replacements, and scheduled maintenance
- Ensure quality-oriented and timely PM completions, start-ups, and service calls
- Coordinate preventative maintenance service for all customers within the district including services provided by Service Partners (SP)
- Monitor and manage the scheduling of all Customer Engineers (CEs) and SP service events within the district geographic service area, including assisting in the scheduling of preventative maintenance, emergency service (in coordination with the CRC), warranty, and start-up
- Power District Operations Coordinators also assist in scheduling of load banking (requirements, ordering, pickup & delivery) and test equipment
- Manage the site activation / cancellation activity on Service Partner Web (SPW) for new and pending contracts
- Provide physical tags to SP to attach to new equipment
- Review and modify PM schedule dates before releasing tickets to the field
- Monitor and track preventative maintenance to ensure on-time completion and contract compliance
- Maintain and communicate start-up scheduling
- Prepare and maintain weekend work calendar / duty tech schedule
- Provide PM / FCN due reports to CE to assist in scheduling PM’s and FCN’s
Who we’re looking for :
- Associate degree or equivalent
- Excellent communication skills, both written and verbal
- Excellent customer service skills
- Detail-oriented
- Proficient in MS Office
- Ability to work and multi-task in a fast-paced environment
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