Systems Administrator

Dominican University Careers

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Position : Systems Administrator Location : River Forest, IL

Job Id : 1966 # of Openings : 1 POSITION TITLE : Systems Administrator DEPARTMENT : Information Technology REPORTS TO : Assistant Director of Infrastructure Services POSITION SUMMARY : The Systems Administrator provides onsite and remote client computing services and support to the Dominican University community.

Working within a team structure, the Administrator provides a range of technical services, including basic to advanced troubleshooting for local and hosted applications, client computing support cases, image / software support, enterprise desktop support, and mobile device management, building a working relationship and communication foundation with the Dominican community.

The Systems Administrator also assists with managing security privileges across a suite of university systems and applications.

DUTIES AND RESPONSIBILITIES :

• Responsible for day-to-day maintenance and support of the Microsoft 365 tenancy, including Teams, OneDrive for Business, Cloud App Security, Intune (MDM), and Azure AD.
• Provides direct technical support in problem management, integration, and systems maintenance of JAMF for Apple devices and applications.
• Assists in tier 2 and tier 3 desktop support, deployments, and case resolutions.
• Provide ongoing assistance for offices, labs, and classroom support of equipment and applications.
• Ensures installation, updates, and availability for onsite and SaaS applications.
• Assists in developing and providing technical training materials for faculty, staff, and students in hardware and software to facilitate information technology.
• Participates with the team in planning and policy-making relevant to Information Technology.
• Ensures client responsiveness and service-level agreement (SLA) accountability through outreach and proactive responsiveness to cases.
• Attend all departmental and other planning meetings. At the request of the CIO, represent the division at additional campus or external meetings, events, or gatherings.
• Participate in occasional after-hour, weekend, or holiday support needs, upgrades, or emergency scenarios.
• Other duties as required and / or assigned by supervisor.

REQUIRED QUALIFICATIONS :

• Associate’s degree.
• At least 1 year of experience with IT systems and security management.
• Demonstrated understanding of the importance of protecting sensitive and private data.
• Strong commitment to customer support, leadership, and communication.

PREFERRED QUALIFICATIONS :

• Bachelor’s degree.
• Experience in a higher education environment.
• Experience with Azure AD, JAMF, Microsoft SCCM, Microsoft Teams Calling, and / or Microsoft Intune.

Physical Demands :

• Ability to spend long durations of the workday sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Salary and FLSA Status

• Salary : $50,000 $65,000 annually
• FLSA Status : Exempt, 37.5 hours

Benefits

• Comprehensive health, dental, and vision insurance
• Retirement plan with employer matching contributions
• Professional development opportunities
• Tuition remission for employees and their dependents
• Flexible spending accounts (FSA)
• Generous paid time off (PTO)

Employment at Dominican University is contingent upon the successful completion of a background investigation. About Dominican University Dominican University is a Catholic, comprehensive teaching university located in River Forest, a suburb of Chicago, with an additional campus in the Pilsen neighborhood of Chicago.

Accredited by the Higher Learning Commission, Dominican University offers associate, baccalaureate, master’s, and doctoral degrees.

It is highly regarded for its academic rigor, thoughtful accompaniment of students, intentional affordability, and values-based, relationship-centered learning environment.

Dominican currently enrolls over 3,300 students, including 2,280 undergraduates and 1,027 graduate students. Sixty-eight percent (68%) of undergraduate students identify as Latinx, 5% as Black or African American, and 3% as Asian.

Under-represented minority students comprise 77% of the undergraduate enrollment and 38% of the graduate enrollment. Over 90 percent of undergraduates receive some form of financial aid.

Nearly half of all undergraduates are first-generation college students; over half are federal Pell Grant recipients, illustrating their families’ level of income;

and 58% are eligible for low-income MAP grants from the State of Illinois. Recognized since 2011 as a Hispanic-Serving Institution (HSI) by the U.

S. Department of Education, Dominican is committed to expanding and enhancing educational opportunities for Latinx students and all students from historically underrepresented groups.

For more information, visit www.dom.edu. Expectations for all Dominican Employees : To support the University's mission of preparing students to pursue truth, give compassionate service, and participate in the creation of a more just and humane world, engage in university service work that promotes collaboration and community building.

This includes participating in organizational initiatives, supporting campus events, contributing to community outreach, and fostering a diverse and inclusive environment through involvement in various staff-driven activities and groups.

Institutional Statement Dominican University is committed to fostering a diverse and inclusive academic community. We encourage applications from individuals of all backgrounds.

Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. Equal Employment Opportunity Statement Dominican University is an equal opportunity employer and encourages applications from women, minorities, individuals with disabilities, and protected veterans.

If you need accommodations due to a disability, you may contact us at for assistance.