Outside Sales Support Representative

Job Description

Job Description

This position is primarily responsible for the administrative support and assistance of outside sales representatives selling and promoting of HVAC products, in-person at the sales counter, and / or over the phone.

Quotes prices on various products, enters orders into computer system, and relays pertinent order information to the customer.

$24.00-$33.76 per hour.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Receives and processes requests directly from inside sales representatives for price quotations, purchase orders, order changes, adjustments, and cancellations.
• Accumulates all necessary information to prepare quotations on special items and assists and coordinates efforts with other company personnel to deliver quotations on special items.
• Uses computer system to retrieve customer information, stock status information, the status of purchase orders, and makes changes as needed.

Enters orders accurately in the computer system in a timely manner. Ensures that correct codes are used for retrieving and inputting information.

• Follows up on orders by checking the computer system and with other departments for delivery information. Works closely to expedite delivery of scheduled shipments and communicates information to customer.
• Processes required information in the computer system to ensure accurate credit is given to customer for returned goods.
• Exhibits friendly and helpful attitude. Establishes and maintains customer relationships by solving customer problems, utilizing product knowledge to satisfy customer needs, and offering outstanding customer-focused service.
• Counter sales support and backup as needed.
• May pull customer orders from inventory as needed. Assists customers in loading their orders.
• Participates in product meetings, seminars and training schools to enhance and maintain product knowledge.
• Attention to detail is required and the ability to meet deadlines.
• Excellent attendance and the ability to meet deadlines is required.
• Ability to work overtime as required.

QUALIFICATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and / or ability preferred. Applicant must be self-motivated, exceptionally well organized, and always customer service oriented.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and / or EXPERIENCE :

• General knowledge of HVAC industry and products preferred but not required.
• Administrative / Clerical support experience preferred but not required.
• High School diploma or GED required.
• Experience with MS Office including Word, Excel and Outlook.
• Qualified applicants must be customer oriented and motivated with excellent verbal communication skills and strong phone skills.
• Ability to analyze customer needs and to recommend the proper course of action.
• Ability to organize and prioritize assigned tasks, job projects and deadlines.
• Must possess ability to keep abreast of product applications and technology trends.
• Ability to pass background check and drug screen.

LANGUAGE SKILLS : Ability to effectively communicate with customers and staff to make an accurate assessment of customer needs.

MATHEMATICAL SKILLS : Ability to perform basic mathematical calculations required to accurately complete assigned tasks.

COMPUTER SKILLS : Excellent computer skills including Microsoft Office.

REASONING ABILITY : Ability to interpret a variety of instructions furnished in oral or written form. Ability to use sound judgment and problem-solving skills.

ATTENDANCE DEMANDS : The attendance demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Attendance is required for an 8-hour shift Monday through Friday between the hours of 6 : 00 A.M. to 5 : 00 P.M. or within normal business hours as established by the supervisor.

Employee may be required to work overtime, and occasional Saturday’s and Sunday’s.

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; walk and stand; use hands, handle, or feel;
• and required to speak, read, and hear English. The employee frequently is required to reach with hands and arms. The employee is occasionally required to climb or balance;

and stoop, kneel, crouch, or crawl. The employee must occasionally lift and / or move up to 50 pounds. Specific vision abilities required by this job include ability to adjust focus.

WORK ENVIRONMENT : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate but may be loud on occasion.
• This is a fast-paced environment.

DISCLAIMER : The preceding job description is designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Hercules Industries is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with disability, or other legally protected status.

Comprehensive benefits are an important component of an employee's compensation package. Hercules recognizes the contribution of every team member and therefore is pleased to offer a competitive and cost-effective benefits package to support your needs and long-term goals.

Hercules Industries offers the following insurance : Medical, Dental, Vision, Short Term Disability, Long Term Disability, and Employee Life Insurance (Basic Life / AD&D and Voluntary Life / AD&D).

We pay Holiday, Vacation, and Sick time; as well as a Flexible Spending Plan, Wellness Program, and Employee Assistance Program (EAP).

We offer a 401(k) Savings Plan and company match. Hercules is an Employee-owned company and offers an Employee Stock Ownership Plan (ESOP).

The company offers a quarterly Hercules Employee-Owner Partners in Profit Bonus based on eligibility.

Hercules encourages and supports participation in service activities that contribute to our community. Employees are permitted to take three paid hours of work time per month to participate in an approved community service activity.