The Team Leader / Manager will manage the Custom Application Operations Team. This team supports all in-house custom-built applications developed in Microsoft .
Net Technologies. This position will manage a team of 8-12 members.
Job Summary :
Under limited supervision, ensure the Georgia Department of Transportation s (GDOT) applications operate effectively and efficiently.
The successful candidate will be responsible for managing, guiding, and instructing the day-to-day operations of the staff.
Ensures stated services and efficiency goals are met. Serves as a high-level subject matter expert, providing authoritative guidance for professional staff and supporting the software life cycle for the agency s applications, emphasizing activities and task prioritization.
The Team Leader / Manager will manage the Custom Application Operations Team, which supports all in-house custom applications (40+) developed in .
NET technologies. This position will manage a team of 8-12 software engineers (tier 2) and support specialists (tier 1) responsible for the support of GDOT applications.
Job position expectations : hybrid availability (remote and onsite) to receive equipment onsite; to support team members onsite when hiring new resources and providing equipment;
in-person meetings with vendors; and open house for projects and on-demand requests to be onsite.
Candidate must possess a strong technical background to assist staff in troubleshooting issues and making decisions based on knowledge and information presented by staff to fix existing issues with the application, experience with high volume support of applications, and manage staff work log and assignments.
Responsibilities :
Lead and manage a team of IT consultants / staff by providing guidance, support, and training as needed.
Monitor and analyze the performance of the IT team, ensuring that support requests are handled efficiently and effectively.
Develop and implement best practices to ensure our IT enterprise applications are supportable and maintainable.
Ensure that customer SLAs are met on a daily, monthly basis
Evaluate and recommend software solutions to improve the ability to support GDOT s IT enterprise applications.
Work with other teams and offices to ensure that the IT support team is providing the necessary support to meet the needs of GDOT.
Coordinate and troubleshoot technical issues and guide the IT team in resolving complex technical problems.
Interview candidates and hire qualified individuals to fill open roles within the department
Generates daily, weekly, and monthly reports requested by both internal and external clients and GDOT IT Management
Develops and mentor staff to a high level of competency
Handles issues of a highly technical nature and challenging calls from clients
Participates in defining key performance indicators (KPIs) to evaluate the efficiency and effectiveness of the function and process.
Continually monitor KPI performance and identify improvement opportunities, ensuring groups resolve tickets.
Monitors staff performance and schedule adherence to improve efficiencies, identify training opportunities, and ensure proper coverage.
Remains current on internal procedures and external client requirements
Minimum Qualifications
Bachelor s degree in Computer Science and Information Technology or a related field
Technical certifications preferred.
Five (5+) years of experience as a Technical lead.NET developer
Five (5+) years of experience in an IT management role, IT Supervisor role, IT technical lead role
Two (2+) years of experience in a Project management role (This is not for a project manager role; it is a role for a manager / technical lead;
however, knowledge of projects / portfolio management is preferred.)
Preferred Qualifications
Five (5+) years of experience managing, supervising or leading a support team.
Seven (7+) years of experience as a Technical lead.NET developer, IT technical lead role
Experience working with customer support, developers, architect, other team leads, project management, and customers, internal and external.
Experience in custom applications or Experience with customization in Commercial-off-the-shelf (COST) products
Developed applications in .NET technologies with Kendo UI Telerik, C#.net, Web API, REST API, JSON, SQL Server, Oracle, XML, HTML5, Angular JS
Experience with ServiceNow ITSM
Experience Work with products management tools such as MS Visual Studio Team (TFS) server using Agile (SCRUM)
Ability to resolve issues and exhibit strong initiative
Excellent planning, training, and follow-up skills and analytical abilities
Strong problem-solving and analytical abilities.
Strong project management and leadership skills.
Required / Desired Skills
Skill
Required / Desired
Amount
of Experience
Experience managing, supervising, or leading a support team
Required
Years
Experience as a Technical lead.NET developer, IT technical lead role
Required
Years
Developed applications in .NET technologies with Kendo UI Telerik, C#.net, Web API, REST API, JSON, SQL Server, Oracle, XML, HTML5, Angular JS Require
Required
Years
Experience in project management and leadership skills
Required
Years
Experience working with customer support, developers, architect, other team leads, project management, and customers, internal and external. Highly de
Required
Years
Experience with ServiceNow ITSM
Nice to have
Experience Work with products management tools such as MS Visual Studio Team (TFS) server using Agile (SCRUM)
Nice to have
Experience Work with products management tools such as MS Visual Studio Team (TFS) server using Agile (SCRUM)
Highly desired
Excellent planning, training, and follow-up skills and analytical abilities
Highly desired
Strong problem-solving and analytical abilities.
Highly desired
Experience in custom applications support or Experience with customization in Commercial-off-the-shelf (COST) products
Required
Years
Questions
Question
Question1
Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence.
The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?
Question2
Please list the candidate's email address.
Question3
Candidate must be paid AT LEAST BR if selected for engagement. Th candidate can be paid more; however, the SRP rate cannot exceed BR.
Do you accept this requirement?
Question4
The maximum mark-up for this engagement s SRP rate is 35%. To be competitive on pricing, a mark-up below the 35% threshold is suggested.
Do you agree to propose a mark-up at or below 35%?
Question5
This assignment is contingent upon customer renewal and availability of adequate funding. Do you accept this requirement?
Question6
The selected candidate will be expected to start their engagement no later than 2 weeks (10 business days) from the client s selection date.
Do you accept this requirement?
Question7
This position is Hybrid (Remote and Onsite). The candidate first day is onsite and onsite on demand basis. Preference will be given to candidate local to Atlanta Metro area / State of Georgia.
Indicate if candidate has full-time residency within the Atlanta Metro area, within the State of Georgia, or if candidate resides outside of the State of Georgia.
Question8
Preference will be given for candidates who are US Citizens, Permanent Residence Card (aka "Green Card") or have Employment Authorization Document (EAD).
Indicate if candidate citizenship or visa status is a US Citizen, Permanent Residence Card, EAD, H1B, or Other.
Question9
This position is in Atlanta, GA. Your consultant is required to travel to Atlanta for their first day for onboarding. Travel will be at no expense to GDOT in order to obtain your candidate'
s computing equipment and ID / Security badge. Do you accept this requirement?
Question10
GDOT will not be providing any raises within the first 2 years. After that point the rate increase will be based on performance and budget dependent.
Do you accept this requirement?
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