Senior Director of General Finance

Overview

Be Part of Our Next Chapter

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. We work in over 50 global markets and have 9 offices around the world, with a global headquarters in Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, fueling our purpose – Creating Connections. Empowering Partnerships. Always Evolving . We are industry leaders who have won awards and set records while remaining focused on growth and evolution. We are 2x Australia Good Design Award winners and completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. Together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

Position

Senior Director of General Finance for North America will provide strategic and operational leadership across the USA and Canada in general accounting and finance activities. This role ensures accurate, timely, and compliant financial reporting while driving standardization, process excellence, and collaboration with offshore teams. The position serves as a key business partner to senior leadership and supports decision-making through financial insights, controls and best practices implementation.

Responsibilities

• Strategic Leadership : Define and execute the finance strategy for North America in alignment with global finance priorities; act as a trusted advisor to the GM Finance and CFO and executive leadership on accounting, compliance, and financial operations; champion the adoption of standardized processes, systems, and controls across USA, Canada, and offshore operations.
• General Accounting & Reporting : Oversee month-end, quarter-end, and year-end close processes to ensure accuracy, timeliness, and compliance with US GAAP, Canadian accounting standards, and corporate policies; ensure all statutory, tax, and regulatory filings are completed on time; drive continuous improvement in financial reporting quality, transparency, and efficiency.
• Governance & Controls : Strengthen internal controls and ensure compliance with SOX, audit requirements, and corporate policies; monitor risks and proactively address issues to safeguard financial integrity; lead audit preparation and serve as the primary point of contact for internal and external auditors.
• Business Unit Finance Leadership : Partner with business unit leaders to provide financial insights and analysis that drive performance; support forecasting, budgeting, and long-term planning across North America; translate financial data into actionable recommendations for operational and strategic decisions.
• Offshore Team Collaboration : Partner with offshore finance teams to design and implement best practices, standardized workflows, and effective service delivery models; build a culture of collaboration, knowledge-sharing, and continuous improvement between regional and offshore teams; oversee service-level agreements (SLAs), KPIs, and performance management of offshore support functions; support ad-hoc requests from General Manager Finance in Sydney.
• Capabilities : Financial Expertise – US GAAP, Canadian standards, multinational reporting; Strategic & Analytical Insight – translating data into business decisions; Process Excellence – standardization, efficiency, and offshore optimization; Governance & Risk Management – strong SOX, compliance, and internal controls; Leadership & People Development; Stakeholder Influence; Change & Transformation Leadership; Global Collaboration & Agility.

Qualifications

Salary : $150,000 - $180,000 a year

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who values people and aims to provide rapid career advancement opportunities. Our growth plans focus on enabling career development, and together we are creators, delivering immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

The benefits include an annual market-competitive bonus program and a Thrive Program with flexible work options, health and wellbeing activities (e.g., virtual yoga or meditation), a Global Wellness paid day off, and a Give Back Day to make an impact in the community.

Be inspired To Be More

We stay nimble, value ideas and perspectives, work hard and have fun. We push boundaries but stay authentic. We believe in the values that got us here and that the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except as permitted by law).

Fraud Alert

Fraud Alert : Employment Scam Advisory It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails. These emails may claim to represent Coates and request personal information. We do not operate through domains resembling employee contact domains and all official applications should be submitted through our official website or LinkedIn profile. If you receive suspicious communications, do not respond or share information.

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