Air Import Agent Job at Expeditors in Memphis

Overview

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Import Department.

Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operating system
• Track and trace Air Import files as required
• Use Workflows on a daily basis
• Ensure timely delivery of freight to customers for Import shipments
• Ensure documents are timely sent to customer or broker for customs purposes
• Ensure accurate and timely client and service providers billing
• Interact with our customers in arranging their international shipments, meeting customer service standards
• Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)
• Meet compliance at all times to regulations, including Operational Process Standards (OPS) and external government regulations or customer's policies / requirements
• Understand department process flow, constantly looking for areas of improved efficiency
• Ensure all customers' standard operating procedures are followed and updated
• Meet KPI standards, as per company procedures
• Overseas communications, timely responses to emails and requests (internal and external)

Qualifications

Reporting Structure

Benefits

Details

Location : Memphis, TN

#J-18808-Ljbffr