Director of Client Success

A company is looking for a Director of Client Success Management.

Key Responsibilities

Define and execute a client success strategy that aligns with company goals

Lead the integration of AI-powered tools to enhance client interactions and operational efficiency

Directly manage a team, setting clear expectations and fostering a culture of accountability and excellence

Required Qualifications

8-10+ years of experience in Client Success, Account Management, or Customer Experience

3-5+ years in a senior leadership role

Proven success in leading client success operations in a SaaS or technology-driven environment

Experience with AI-driven tools or customer success technologies

Strong analytical skills and a track record of building high-performance teams