Medical Billing Representative

Job Description

Job Description

Novus Group is your advocate to DIRECT HIRE positions with a multibillion-dollar organization.

Employees of this organization can enjoy the following benefits and much more!

• Caregiving support for childcare / elderly family members
• Paid time off up to 5 weeks
• Student Loan Refinancing / forgiveness
• Medical, Dental, Vision and other coverages
• Up to 8% retirement savings match
• Up to $6,000 per year in Tuition Assistance to you and your immediate family
• Adoption Assistance, Pet Insurance and Retail Perks & Discounts
• Ongoing learning
• Accelerated Career Path
• Flexible work arrangements
• 7 holidays per year
• PTO buy back and selling excess, when eligible

Medical Billing / Patient Support Moon Township , PA 15108

• Direct Hire
• Full-time hire with Company
• On-site Moon Township , PA
• Monday Friday Daylight hours
• $ 16.00 - $ 20.00 per hour as new employee (performance raises available, after hire)

Must have at minimum all of the following :

• High School diploma or equivalent required , College Degree strongly preferred
• Minimum 2 years of medical billing / patient customer service required
• Microsoft Office Suite proficiency required
• Strong communication skills required
• Prior experience with Epic software is highly preferred

Purpose of the Position :

Welcome patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations, and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient’s demographics and insurance coverage information, and promoting an overall culture of service excellence.

Display strong customer service skills that ensure that patients and family members have the desired experience.

Responsibilities :

• Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
• Schedule or connect patient to resources to schedule for ancillary services at checkout
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the company experience.
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
• Confirm / verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
• Promote patient portal and assist patients in registration when applicable
• Collect copayments and any other applicable patient payments at the point of service
• Provide a warm greeting for all patients
• Register patients in Biometrics (fingerprint recognition) program and explain benefits
• Confirm and / or update patient registration information at checkout
• Appropriately distribute / triage phone calls to other areas and / or clinical providers
• Schedule follow-up appointments within the practice at checkout
30+ days ago