Service Engineer 1
Location : Fully Remote (Preferred Candidate based in the Glasgow, DE , Cary NC,)
Contract -12 Months
Required skills to have for the success of this role.
Candidate must have associate degree and equivalent experience or bachelor’s degree in a science-related or engineering field.
Med-Tech, Biomedical Engineering or Engineering Degree Preferred*)
- The position has a strong preference to be based in the (Glasgow, DE facility, Cary NC facility) however; we will also consider exceptionally qualified candidates that are field based.
- Willing to travel up to 20%
- 3-7 Years Comparable Experience (Med-Tech or Engineering Degree, Healthcare Experience)
As a Remote Support Engineer, you will be responsible for :
- Providing phone / email support for internal / external customer, as well as consistent monitoring and accurate documentation utilizing the Customer Relations Software Tool
- Demonstrating a high level of technical expertise in clinical laboratory practice while supporting Vista Systems.
- Demonstrating exceptional customer service skills to improve the customer experience and achieve customer satisfaction by providing highly technical troubleshooting of complex issues to meet issue resolution and achieve customer satisfaction.
- Taking timely action and ownership on all open tickets to troubleshoot and resolve internal / external customer issues to the customers satisfaction, and if necessary, escalates customer issues to next level support.
- Meeting / Exceeding individual service level metrics to meet the needs of the customer / business.
- Compliance to all company pay and T&E policies, as well as all RSC Procedures / Processes
- This position may suit you best if you are familiar with what is below, and would like to develop your career with company Healthineers :
- You have analytical thinking abilities to support advanced technical troubleshooting and problem-solving skills for assigned product line.
- You have exceptional phone and communications skills to support collaboration with the customer, as well as other internal resources to develop and implement action plans to resolve customer issues.
- You are proficient in Microsoft Office Suite including Outlook, Excel, Word and other applications.
Remote - Mobile Device Management Engineer
Mobile Device Management Engineer - REMOTE. The Mobile Device Management Engineer is responsible for the analysis, design, planning, implementation, and maintenance of Client Tablets and Mobile phones. Provide expert-level troubleshooting and support for issues related to mobile device management. W...
AI/LLM Data Engineer/Data Scientist (REMOTE & W2 ONLY)
Artificial Intelligence/LLM Data Engineer. Months Contract with possible extension. We are seeking an experienced AI/LLM Data Engineer to build and maintain the data pipeline for a Generative AI platform. The ideal candidate will be well-versed in the latest Large Language Model (LLM) technologies a...
Remote Customer Service Representative 50k-60k/Year - Work From Home
This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Handle incoming customer service calls. Work and learn from management teams to stay up to date on new products, services, and policies. ...
Senior Software Engineer (Remote)
BS/MS/PhD in Computer Science, Electrical Engineering or related technical field. Have you heard of Threat, Detection & Response, Zero Trust by Duo, Common Services Engineering, or Cloud & Network Security? Those are only a few of our product teams! The only thing we're missing is YOU. Remot...
Technical Recruiter- Remote
Technical Recruiter- Remote . Be part of a small, supportive team in a growing company with great leadership (we don’t just say it, we are it)! Prosum recently joined the Best Places to Work and Top Staffing Companies to Work for lists! Prosum’s culture is entrepreneurial, and our emp...
Service Manager- Remote
We are looking for a Data Entry Specialist whose main function is providing excellent customer service by quickly and accurately processing submissions sent electronically by our members. A Data Entry Specialist will compare data with source documents submitted by our members, checking for accuracy ...
Senior Software Engineer, Distributed Systems, Splunk Observability (US Remote) - 30436
Ability to lead complicated technical decisions and mentor other junior engineers. Learn more about Splunk careers and how you can become a part of our journey!As applications and systems become more sophisticated and user experience is at high stake, observability - the ability to monitor and under...
HCC Risk Adjustment Medical Coder – Remote Contract
Strong technical skills with the ability to adapt to multiple EMR systems and projects; experience with HCC Contract Work or similar platforms is a plus. Full-time, remote role with potential for flexible scheduling after the initial training period. This position provides an opportunity to work wit...
Customer Support- Beginner Level - Remote
We are looking for a Data Entry Specialist whose main function is providing excellent customer service by quickly and accurately processing submissions sent electronically by our members. A Data Entry Specialist will compare data with source documents submitted by our members, checking for accuracy ...
Service Analyst ( Remote)
We are looking for a Data Entry Specialist whose main function is providing excellent customer service by quickly and accurately processing submissions sent electronically by our members. A Data Entry Specialist will compare data with source documents submitted by our members, checking for accuracy ...