Manager Operations Process - Customer Experience - Remote

Position Purpose :

Manage store operations processes for specific area(s) of responsibility and manage projects focusing on process improvements that support the needs of the stores / field.

Provide input and resources, partnering with the Operations Strategy Team and others to drive major process improvement initiatives for Home Depot.

Key Responsibilities :

• Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.
• Develop and implement changes that improve overall store operations processes that are likely to add value to the stores' bottom line.

Manage / drive core store operations projects and / or process improvements.

• Manage day to day processes related to their areas of responsibility. Create and maintain project work plans.
• Manage issues and roadblocks that arise related to their area of responsibility.
• Respond proactively to unanticipated store needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects / initiatives and process improvement.
• Communicate effectively and build strong, effective partnerships with the field / stores and throughout The Home Depot.
• Prepare and deliver high-level insights and recommendations based on multiple analyses of industry / business, competitive landscape, consumer data for area of expertise.
• Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal / written recommendations.

Demonstrate proficiency / understanding of specific processes.

• Maintain knowledge base regarding specific operations and processes within store operations
• Responsible for appropriate selection, terminations, performance appraisal and professional development of support team (Business Analysts).

Direct Manager / Direct Reports :

• Direct and indirect reports typically include 2-5 Business Analysts.
• Typically requires frequent persuasion or influencing of others. Usually assigns and reviews work of others.
• Typically procedures for analyzing situations and making conclusions are very diverse.
• Typically considers among many different options or procedures when solving problems.
• Typically, once given general assignments, determines priorities and defines what should be done and how to do it.

Travel Requirements :

Typically requires overnight travel less than 10% of the time.

Physical Requirements :

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions :

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Under constant pressure to continuously meet tight deadlines, demanding quotas and / or must regularly deal with difficult situations.

Minimum Qualifications :

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications :

• PMI certification preferred.
• 3 years of retail experience or process management in related area.

Minimum Education :

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education :

No additional education

Minimum Years of Work Experience :

Preferred Years of Work Experience :

No additional years of experience

Minimum Leadership Experience :

None

Preferred Leadership Experience :

• None
Certifications :
• None
• None

Competencies :

• Strong business, functional and / or store knowledge for their area of responsibility
• Leadership and management experience preferred
• Strong operations, retail and / or field experience required
• Ability to partner / communicate well with the field / stores
• High sense of urgency in responding to field needs
• Strong big picture; strategic thinking skills
• Strong quantitative skills such as statistics and data analysis.

For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents :

The pay range for this position is between $70,000 - $160,000