Job Title : Customer Service Representative 3
Location : Nashville, TN, 37209
Duration : 12 Months
Hybrid Role
Position’s Contributions to Work Group :
- The main function of a customer service specialist is to manage communications with customers around their End of Lease experience and work closely with Lease Consultants to assist in managing their portfolio of customers
- They will serve as an email liaison between the customer and internal company operations.
- Respond accordingly to email methodology.
- Participate and contribute to the strong sense of teamwork with Lease Service
Why this Role?
- Development of consistent attention to detail and relationship building with teammates
- Exposure to Financials’ lease products and gain familiarity with customer experience and internal process around lease machines
Typical Day or Week in the Role
Typical task breakdown :
- Organize and send End of lease notification letters to customers
- Manage Lease Services inbox, both incoming requests and outgoing email notifications of End of Lease options.
- Work closely with Lease Consultants on any communication needs they have related to customer follow ups
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Research and document customer communications within a CRM along with Excel files
Interaction with team :
Frequent interaction with colleagues and customers.
Work environment :
Office Setting.
Candidate Requirements
Education & Experience Required :
- Bachelor’s Degree in Business, Marketing, Finance, Communication, HR Management or other related fields of study.
- 0-4 years related experience required.
Technical Skills
Required)
- Microsoft Excel (Intermediate experience Data entry).
- Ability to accurately document and record customer / client information.
- Microsoft Outlook and Word.
Desired)
Salesforce
Soft Skills
Required)
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
- Ability to work independently and manage one’s time.
- Ability to work within Values in Action and maintain positive relationships with teammates, coworkers, and customers
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Customer Service Representative - WFH (Receive $300 bonus for 5 days of training)
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...
Customer Service Representative - State Farm Agent Team Member
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to e...
Remote Customer Service Representative - Intuit
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. As a CSR, you'll play a crucial role in ensuring our customers have ...
Customer Service Representative - State Farm Agent Team Member
As a Customer Service Representative - State Farm Agent Team Member with Chris Obear - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help peop...
AT&T Customer Service Representative
AT&T Customer Service Representative Responsibilities: Meet and communicate with customers daily to provide relevant product and service information, document complaints and questions, and process order requests Quickly qualify and build rapport with potential new customers to establish open lin...
Enrollment Adviser/Customer Service Representative (Remote)
They are responsible for ensuring a high level of service and satisfaction while matching client needs to products and services. Position Benefits: Full training provided No experience needed A fun, energetic and positive office environment Great benefits Career growth and advancement opportunities ...
Customer Service Representative - Flexible Shifts
Customer Service Representative. Here’s what you can expect working in Patient Registration (Customer Service): . Excellent customer service experience. ...
Customer Service Representative- Entry Level (Remote)
Join our team as a Customer Service Representative - Entry Level (Remote) and become an integral part of our vibrant and motivated community. ...
Customer Service Representative - Intuit (WFH) Receive $300 bonus for 5 days of training
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...