GEICO's Contact Center Transformation Workforce Management team is seeking an Operations Workforce Capacity Planning Analyst to join the team.
This position will prepare long, and short-term workforce forecasts used for strategic planning. Data will need to be analyzed to monitor variances, identify trends and provide improvement recommendations.
Responsibilities :
- Prepares standard and ad-hoc models of high and moderate complexity.
- Identifies workforce status by comparing and analyzing results with plans and forecasts.
- Prepare of workforce dashboards and reporting of key performance indicators using accurate and quality data.
- Prepare monthly analytical reviews of forecasting including comparisons to prior projections.
- Maintains and updates standard reporting & analysis to support operational decisions.
- Adheres to the GEICO Code of Conduct, company policies and operating principles.
- Meets attendance standard at business location (in office 3x per week) to perform necessary job functions and to facilitate interaction with management and co-workers.
Qualifications
- A bachelor’s degree in finance or related field
- 5-8 years of relevant work experience in contact center environment, finance, accounting or similar field
- Proficiency in workforce management software and Microsoft Excel; knowledge in Power BI / SQL preferred.
- Strong analytical skills combined with high level of intellectual curiosity.
- Proven track record of providing accurate forecasts.
- Ability to understand, describe, and explain root cause and effect dynamics.
- Strong communication and influencing skills.
- Ability to actively engage with operating partners to understand business demand drivers and corresponding impacts on forecasts.
- Ability to adapt to shifting goals and priorities, while delivering results on-time
- Creative problem solverAt this time, GEICO will not sponsor a new applicant for employment authorization for this position.
Benefits :
As an Associate, you’ll enjoy our
- to help secure your financial future and preserve your health and well-being, including :
- Premier Medical, Dental and Vision Insurance with no waiting period
- Paid Vacation, Sick and Parental Leave
- 401(k) Plan
- Tuition Reimbursement
- Paid Training and Licensures
- Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.
Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
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