Description :
Segment head manages the portfolio of accounts in a specific industry domain (Publishing and Education, Entertainment). As a P&L owner, he / she will carry a target of growing the existing customer relationships and help acquisition of new customer relationships.
In this role, he / she will manage key customer stakeholders, relationship management team and delivery team for the accounts in the portfolio.
This roles needs expertise as a leader in the industry domain.
Responsibilities :
- Develop, maintain and execute on the segment business plan and support client partners develop account business plan
- Manage relationship with key customer stake holders including CXO level relationships
- Understand strategic needs of customer and develop a long term growth strategy accordingly
- Provides thought leadership in developing and executing solution
- Identify and develop market focused solutions that solve customer business problems
- Manage client relationships at one or more accounts with a clear focus on creating a top-notch client experience
- Creates opportunities to engage with client stakeholders in domain and technology specific dialogue to promote our client's business interests and image as a thought leader
- Handle escalations and negotiate with the customers, as required
- Practices a disciplined approach to forecast revenue every month and manage profitability of the account(s)
Qualifications : Candidate should have minimum qualification of BE / BTech / BS or equivalent degree
1) Years of experience required for position : 15+ years of experience
2) Location for the position : NJ / NY, USA
Segment Head, CMI
Segment head manages the portfolio of accounts in a specific industry domain (Publishing and Education, Entertainment). Develop, maintain and execute on the segment business plan and support client partners develop account business plan. ...
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