Bilingual Customer Service Representative - Florida

VirtualVocations
Olympia Heights, Florida, United States
Part-time
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A company is looking for a Part Time Bilingual (Spanish) Customer Service Representative.Key Responsibilities : Handle inbound calls in both English and Spanish from health plan members regarding transportation servicesMeet productivity metric goals including Average Handle Time, Quality Assurance, and Customer SatisfactionFollow HIPAA and compliance protocols to protect members' informationRequired Qualifications : Minimum of 6 months of inbound Contact Center experience or transferable healthcare experienceFully bilingual in English and SpanishHigh School degree or equivalentMust be able to sit for 8 hours a day wearing a headsetMust have a secure, distraction-free workspace and meet specific internet speed requirements

2 days ago
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