Automotive Dispatcher - Shop Foreman

JOB DESCRIPTION :

The dispatcher / shop manager must be able to organize, lead, and control the flow of work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer. We are looking for someone dedicated to a job well done / fixed first visit and a willingness to go above and beyond for our customers and team.

DUTIES AND RESPONSIBILITIES :

• Work with service team to maintain customer satisfaction rating
• Ensure all documents necessary for technicians are readily available and accounted for
• Work to accomplish forecasted goals that have been established by service management
• Maximize tech hours through fair dispatching practices and monitoring individual tech hours daily
• Properly assign jobs based on technician level (to meet warranty standards)
• Monitor technician staff to ensure efficient and safe work practices
• Check job status as often as necessary, at least two times per shift, and report to advisor any change in time promised
• Open and close repair orders as needed including managing Prep RO's, UCI's and CPOV's
• Handle routine complaints presented by staff and / or customers
• Ensure technicians follow warranty material disposition procedures
• Spot check RO's turned in by technicians to ensure the assigned work has been performed
• Monitor and mentor all levels of technicians (lube tech, apprentice, master tech) gain feedback, document, and discuss with service management to promote team improvement
• Spot check repairs to ensure quality and timely completion
• Main a high level of organization and cleanliness in shop, storage / tool room and service lot
• Maintain and manage special tool inventory
• Other duties as assigned

QUALIFICATIONS :

BENEFITS :

Job Posted by ApplicantPro