Position Title
Front of House Manager, Auditorium Theatre
Category
Administrative
Position Number
A99736
Posting Number
S0001188
Location
Chicago
Open Date
07 / 19 / 2024
Close Date
Open Until Filled?
Job Type
Full-Time
Working Hours
Position Summary
The Auditorium Theatre, an Illinois not-for-profit organization, is committed to presenting the finest in international, cultural, community, and educational programming to Chicago and to the continued restoration and preservation of the National Historic Landmark Auditorium Theatre.
The Auditorium Theatre thrives on the shared humanity that the performing arts provides. We are at our best when our leadership, partnerships, and the work we present on our stage reflects the world around us and the audiences that walk through our doors.
Core to this belief is a commitment to inclusion, diversity, equity and accessibility. We are dedicated to leveraging the transformative power of the arts to fully become the Theatre for the People.
The Front of House Manager is responsible for managing all Front of House operations and the Historic Landmark Tour operations.
This role will ensure a high caliber guest experience for all Theatre guests, will address, document, and resolve all guest concerns and emergency situations, and will manage, mentor, and support the Front of House team.
This position supervises up to 75+ part-time staff per season.
This is a full-time, at-will, exempt position located in Chicago.
Salary range : $55-65k annually.
Knowledge, Skills and Abilities Required
- Knowledge and 8+ years of experience with front of house operations and practices within a large Theatre environment
- Solid working knowledge of Tessitura, AXS,and Ticketmaster ticketing software
- Supervision and management of large diverse staff
- Available to work a flexible schedule, including evening, weekend, and Holiday hours
- Proven team building skills
- Excellent verbal and written communication skills
- Solid organizational skills
- Highly computer literate
- Independent problem solving and multitasking skills in a fast-paced, high energy, artistic environment
- Strong spirit of optimism and collaboration.
- Active commitment to Inclusion, Diversity, Equity, and Accessibility (IDEA)
Years of Experience Required
8-10
Required Education
Bachelor's Degree
Certification / Licensure Required
Minimum Qualifications
See knowledge skills and abilities above.
Preferred Qualifications
Equipment Operated
Working Conditions
Standard Office Working Environment and Public-facing among Theatre audience
Priority Application Instructions
Departmental Contact Information
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