TLS Case Manager (Full-Time)

Covenant House California (CHC) is a non-profit youth shelter that provides sanctuary and support for youth experiencing homelessness, ages 18-24.

We believe that no young person deserves to be homeless; that every young person in California deserves shelter, food, clothing, education … and most importantly, to be loved. CHC provides a full continuum of services to meet the physical, emotional, educational, vocational, and spiritual well-being of young people, in order to provide them with the best chance for success in independence.

Covenant House California (CHC) is a nonprofit organization that provides sanctuary and support for youth overcoming homelessness, ages 18-24. CHC believes that no young person deserves to be homeless; that every young person in California deserves housing, food, clothing, education, and most importantly, to be loved. CHC provides a full continuum of services to meet the physical, emotional, educational, vocational, and spiritual well-being of young people.

CHC’s doors are open to youth and staff regardless of their race, religion, sexual orientation, gender identity, or gender expression. We believe that youth and team members deserve to be in an environment that is inclusive and affirming; where everyone is treated with dignity and respect and valued and appreciated for who they are. Maintaining a diverse community of youth and staff is key to our ability to achieve our mission most effectively. We are also committed to being a leader in advancing anti-racism, and to promoting opportunities for the free expression of the lived experiences of our youth and staff.

We are looking for people who, like us, believe that every young person deserves a place to belong. We think it takes all kinds of people to create diverse solutions to end youth homelessness and we are on a committed journey to build an inclusive and equitable work culture that brings out the best in everyone. In our Los Angeles location, which is our flagship site, we offer a full continuum of housing and support services to young people. Over the past 36 years, our services have grown and expanded, and we serve more than 900 young people every year.

As this position provides direct care to young people that are 18-24 years old, we require that applicants are at least 25 years old.

Covenant House California offers an excellent benefits package, (most benefits effective date of hire), including medical, vision, dental, an EAP program, 403b retirement account, and a generous vacation package.

Classification : Full-Time 40-hrs per week, non-exempt employee

Pay Rate : $22.50 per hour

POSITION SUMMARY : Under the supervision of the Director of Transitional Living Programs, the TLS Case Manager is responsible for the provision of program development, implementation, and individual case management within the CHC Time Limited Subsidy Program. The essential functions of the position are to provide support in program development, housing navigation, and client case management. The TLS Case Manager Project Lead will work in partnership and collaboration with multiple agencies to help rapidly rehouse homeless youth who qualify through the CES youth pilot project. The Housing Navigator will maintain a caseload of 10-15 chronically homeless transitional-age youth, many of whom will also have multiple barriers (i.e. Serious Mental Illness, Substance Use Disorders, Chronic Health Conditions, frequent contact with law enforcement, etc). The TLS Case Manager will work with our youth from early rapport building, supporting them to the point where they are able to secure stable housing, case plan support throughout participation in the program, and then 6 months of aftercare. The position is also responsible for providing these services within the framework of the Mission Statement, Five Principles, and the Policies and Procedures of Covenant House California.

ESSENTIAL FUNCTIONS :

Provide case management services.

The goal at Covenant House California is to develop positive relationships with the residents through the effective utilization of the case management system. This system includes :

a. Intake :

• Welcome youth to the program;
• Review intake documentation

b. Full Assessment :

c. Individual Service Plan :

d. Rapid Rehousing Plan :

e. Documentation :

e. Case Review :

f. Group Facilitator :

Provide custodial supervision as follows :

Be on time and present for assigned shifts as well as all scheduled meetings, including off site community collaborative meetings, staff meetings, and trainings.

Perform duties as assigned to meet the needs of youth and ensure adherence to the program expectations. This includes, but is not limited to :

Other program duties as assigned by the Director of Transitional Living Programs and / or Director of Clinical Services. Such duties may include but are not limited to the following program areas : HOPWA, ILP, HMIS, charts / chart room, or other specialized contract duties.

JOB REQUIREMENTS :

EDUCATION : BA degree in Psychology, Sociology, Social Work or related field preferred.

EXPERIENCE : Minimum of 3 years of case management or relevant experience, preferably with homeless or runaway youth. Must be a self-starter and team player with the ability to work with other staff. Leadership skills and program development experience are preferred.

SKILLS : Knowledge of adolescent development, community resources, and case management skills. Must have good organizational skills and the ability to communicate with members, clients, vendors and the public. Communication with and about youth must reflect a “strength based” and “trauma informed” approach. Bilingual English / Spanish preferred.

Covenant House California is an equal opportunity employer.