Job Description
The Administrative Assistant supports the day-to-day departmental tasks using working knowledge of company policies and procedures.
Answers incoming phone calls and resolves issues or routes to appropriate partners, reviews, and routes incoming mail, prepares outgoing mail, processes payments, greets in-office visitors, ensures adequate office supplies, and assists the property management team with unlicensed activity.
etc. Works under moderate supervision. Problems are typically of a routine nature, but at times require interpretation or deviation from standard procedures.
Communicates information that requires some explanation or interpretation.
Responsibilities :
Greets guests, visitors and callers, routes, and resolves information requests from internal / external customers within scope.
Guides and directs more complex customer inquiries to the appropriate staff member and / or management for resolution.
Coordinates day-to-day tenant transactions; maintains, audits, and reports all fund management pertaining to move-in, move-out, initial rent, deposits, and outstanding funds for move-in.
Assists property management team with unlicensed activity.
- Assists with tenant access and the Rently process. Prepares and delivers move-in and move-out correspondence to tenants in accordance with local and state regulations as directed by the management.
- Prepares and maintains data entry requests to include paper / electronic document filing / archiving within various database systems.
Reviews, prepares, and delivers various routine and ad-hoc reports for management.
Ensures adequate office supplies and orders, as needed.
Requirements :
- High School Diploma / GED required.
- Minimum 2 years’ experience in an administrative support function. Experience working in the leasing, real estate, property management and / or related industry preferred.
- Intermediate knowledge of Microsoft Office.
- Entrepreneurial spirit and willingness to assist others.
- Solid verbal, written and presentation skills.
- Excellent customer, quality, and results orientation.
- Ability to interact effectively at all levels.
- Ability to be an effective member of project teams.