Job Description
Job Description
Assistant General Manager
Job Description
Position Summary :
Our Assistant General Manager is an extension of the General Manager. They help set the standard for the entire operation and assist in the daily supervision of restaurant operations.
Duties & Responsibilities :
- Manages and oversees entire restaurant operation alongside the General Manager.
- Delivers exemplary hospitality for internal and external guests.
- Responds quickly and compassionately to customer questions and concerns.
- Coordinate with the chefs to plan new and update existing menu items.
- Coordinate with marketing, sales, and events departments to plan and execute strategies to build business.
- Communicate with the kitchen and staff to expedite their order and ensure prompt service.
- Organize and supervise shifts.
- Manage and lead staff.
- Maintains staffing pars by interviewing and hiring accordingly in conjunction with GM.
- Monitors staff performance through ongoing team & individual feedback through evaluation, coaching, counseling, and progressive discipline.
- Estimate consumption, forecast requirements, and maintain inventory.
- Manages restaurant supplies and submits orders.
- Control costs and minimize waste.
- Nurture the flow of service and positive working environment.
- Monitor operations and initiate corrective actions.
- Implement innovative strategies to improve productivity and sales.
- Educates self with full understanding of all food and beverage products.
Physical Requirements :
- Must be able to stand, walk, lift, and bend for extended periods of time.
- Must be able to bend and lift up to 30 lbs.
- Role may include job duties or tasks requiring repetitive motions.
- Exposure to hot kitchen elements or cleaning materials.
Skills / Experience :
- At least three (3) years of experience as an Assistant General Manager or similar role.
- At least 3 years of fine dinning experience required.
- At least five (3) years of experience in customer service management.
- Extensive food and wine knowledge.
- Familiarity with restaurant management software, Micros preferred.
- Strong leadership, motivational and people skills.
- Good financial management skills
- Critical thinker and problem-solving skills.
- Good time-management skills.
- Great interpersonal and communication skills.
- Bachelor’s degree in business administration, hospitality, or related field preferred.
- Ability to work a flexible schedule including evenings, weekends and holidays when required.
- Must have SNHD Food Handlers card up to date.
- Must have TAM card up to date.
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