Advisor Application Engineer - Work From Home
Summary
Your role in our mission
Essential Job Functions
- Works in conjunction with the business development staff to create new business by identifying customer purchasing requirements and providing technical support to potential / current customers in sales presentations and / or product demonstrations.
- Creates demonstration-application(s) to present feasibility of the application to potential / current customers.
- Defines and creates demonstration software and systems to showcase products and systems.
- Provides answers to moderately complex customer inquiries concerning system software and applications, pre-sale and post-sale.
- Tests user configurations for system compatibility. Coordinates the installation and maintenance of products / systems to ensure that the system is functioning according to specifications.
- Interacts with engineering groups to assist in the design changes to equipment. Tracks the progress and quality of the projects with accountability to the customer, project manager and management to ensure on on-time and smooth product launch for the customer.
- Trains and communicates with customers on systems applications and assists less experienced engineers as necessary.
- Maintains relationships with assigned customers post integration; supports their needs and builds the relationship to encourage future growth of business with the customer.
Basic Qualifications
- Bachelor's degree or equivalent combination of education and experience
- Bachelor's degree in computer science, engineering or related field preferred
- Nine or more years of applications engineering, field support or technical sales experience
- Experience working with overall business / account objectives and goals
- Experience working with operating systems such as Windows, Linux, etc
- Experience working with software tools including compilers, assemblers, debuggers and simulators
- Experience working with assembly languages such as HTML programming, MySQL, C, C++, etc
- Experience working with business areas such as Sales / Marketing, Business / Financial Analysis, Project Management
Other Qualifications
- Communication skills
- Good interpersonal skills to establish / maintain customer relationships and interact with team members
- Good organization and time management skills
- Good analytical and problem solving skills
- Ability to develop programs of a moderately complex level from concept to final within very strict time limitations
- Ability to troubleshoot technical problems either on-site or remotely
- Ability to comprehend, filter information, apply judgment and use experience in design / sale / support of products and systems
- Ability to work productively across customer sites
- Willingness to travel
Work Environment
- Office environment
- May require weekend work
What we're looking for
What you should expect in this role
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