Technology Services Administrator Dallas Onsite

same role as 21346 that we just filled in DC

this role is a replacement

Britton gave us this role directly

Dallas and Houston work 37.5 hour week

recurring calls each Tuesday at 11 : 00am

Responsible for all Network support and related peripherals including desktops, laptops, printers, mobile devices, telephony support and A / V equipment.

Responsible for end user support of 50 Lawyers and additional staff of 35 as well as firm wide technical support when needed

2 step interview process

hiring manager, then Britton

sometimes a 3rd round with another TSA

Technology Services Administrator

Sheppard, Mullin, Richter & Hampton LLP, a global Am Law 50 firm, is seeking a Technology Services Administrator based in our New York office.

The Technology Services Administrator ("TSA") is responsible for IT systems support as well as the administration, monitoring and maintenance of the data and telephone infrastructure for the assigned office.

Responsibilities :

Manage and support technology hardware

• Install upgrades as required
• Troubleshoot problems with equipment and work with vendors or other IT personnel to resolve
• Dispose of equipment according to firm approved procedures
• Follow Asset Management Procedures and update database in real-time

Video Conferencing for inter and intra-office conferences

• Set up and monitor video conferences
• Maintain Video Conference equipment

Provision and decommission accounts and equipment

• Provision and decommission network accounts
• Provision and configure mobile devices and applicable apps
• Image and provision new desktops and laptops

Essential Functions of Job :

• Provide excellent customer service and timely resolution to end-user technology issues
• Effectively communicate with end-users, peers, vendors, and management
• Follow best practices for hardware deployments and upgrades
• Create service tickets to track technology issues
• Take ownership of tickets escalated from the help desk
• Provide meeting support - video conferences, webinars, and presentations
• Maintain office AD security and distribution groups
• Adhere to Information Security policies and procedures
• Assist with IT projects and initiatives

Required Qualifications :

• Experience with Windows 10 / 11, Office 2016 / 365, NetDocuments, Active Directory, computer hardware maintenance and repair, printer and copier configuration and troubleshooting, MDM and iPhone / Android phone services.
• A basic understanding of Internet protocols, data connectivity methods and remote access technologies.
• Telephone and voicemail system training as well as wireless networking and video conferencing system knowledge a plus.
• Exceptional interpersonal skills are essential for this position with the ability to work effectively with end-users, IT peers, vendors and managers.
• Individual will work as part of the Information Technology Team providing 24x7 support as needed. Must have excellent written and verbal communication skills.

Preferred Qualifications :

• Minimum of 3 years in a Microsoft Environment.
• Medium to Large environment preferred.

Education Preferred : Bachelor's Degree

Computer / Software Knowledge Required : Windows 10 / 11, Office 365, Adobe Acrobat, Active Directory Work Environment

• This position requires that you work physically in our New York office Monday through Friday.
• Position is expected to take emergency calls for tickets escalated to them outside of business hours in regard to users or problems with technology equipment at their office location.
• Occasional overtime will be required.

Travel Requirements

• Up to 10% travel to other SMRH offices for support and projects.
• The TSA may be required for occasional light travel to local venues or hotels to assist with technology needs such as setup or delivery of equipment, when it is safe to do so.
30+ days ago