Financial Solutions Specialist III

First Commonwealth Financial Solutions Specialist III

As a First Commonwealth Financial Solutions Specialist III you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer experience, and the role each employee plays in delivering on our Customer Service Promise every day. You have a passion for building relationships, educating, advising and identifying opportunities to equip our customers and employees with financial solutions that will help them achieve Financial Confidence. You will own issues from beginning to end and keep the Financial Solutions Center running smoothly and efficiently. In partnership with your Manager, you will help drive consumer sales through consistent and ongoing development activities focused on expanding existing customer relationships and engaging new prospects to win both their personal and business related banking relationships. You will also help your Manager engage and develop the rest of the team by participating in and leading peer to peer coaching and role playing, and help drive your personal development, because you know that, as a Financial Solutions Specialist, you can change people's lives. As a Financial Solutions Center Specialist you are eligible for quarterly sales & service incentives.

What Great Looks Like in this Role

As an FSS III, your days will be divided into five essential job functions :

• Deepen Consumer Relationships - 40% of your time will be spent growing relationships with your existing customer base. You will do this through the following activities :

Stay connected with customers through onboarding and outbound calling

Manage your assigned Top 500 customers

Protect the privacy and security of our customers

Take ownership of your own development

Live our Mission and Core Values