Customer Service Representative

If you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and inclusion, and offers plenty of growth opportunities, let’s talk!

Job Responsibilities :

• Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
• On average, our representatives are responsible for 20-30 calls per day
• Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage
• Responsible for cross selling coverage to round out accounts
• Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner
• Ability to navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries
• Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
• Ability to learn the basic concepts of personal lines insurance principles and Chubb products (home, auto, valuable articles / collectibles, flood, etc.)
• Work collaboratively with team members, and business partners to provide a quality experience for our agents
• Ability to work 40 hours a week on scheduled shift between the hour 8am-5pm EST; work overtime as needed
• Complete additional tasks and other projects / duties as assigned
• Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus
• Previous experience in a high-volume contact center with a focus on decision making, problem solving, and delivering superior customer service is a plus
• Previous Property and Casualty insurance experience is a plus
• Strong decision-making skills in a fast-paced, high-volume phone contact center environment
• Outstanding, effective, and service-focused communication skills, both verbal and written
• Proficient in computer skills, multi-application navigation, and multi-tasking
• Professionalism, accountability, and taking personal pride in handling new business quotes, policy change requests, and inquiries from valued agency partners
• Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage
• Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
• Assume ownership and timeliness in handling agent requests in an efficient, accurate, and professional manner
• Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
• Learn with a high regard for accuracy of basic knowledge of personal lines insurance principles and Chubb products (home, auto, valuable articles / collectibles, flood, etc.)
• Efficiently navigate multiple systems and applications to research, analyze, and resolve agent requests and inquiries
• Maintain established levels of productivity, service, and quality standards within a fast-paced call center
• Work collaboratively with team members and business partners to provide a quality experience for agents
• Responsible for cross-selling coverage to round out accounts

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.