Sr. Support Engineer

Sr. Support Engineer

at Blueprint Technologies Charlotte, NC

Who is Blueprint?

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States.

Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and expertise of our teams, who all have unique perspectives and years of experience across multiple industries.

We’re bold, smart, agile, and fun.

What does Blueprint do?

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business.

We connect strategy, business solutions, products, and services to transform and grow companies.

Why Blueprint?

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams.

You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds.

At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions.

We guarantee you won’t find a better place to work and thrive than at Blueprint.

We are looking for a Sr. Support Engineer to join us as we build cutting-edge technology solutions! This is your opportunity to be part of a team that is committed to delivering best-in-class service to our customers.

Key Responsibilities :

• Serve as the final point of escalation and resolution for advanced technical support, handling highly complex products, escalated issues, and confidential security matters.
• Provide advanced technical support to diverse audiences, including IT professionals, developers, architects, and executive management.
• Take ownership of customer support experience by collaborating with teams, implementing troubleshooting best practices, and ensuring transparency.
• Drive customer success and instill confidence in the Azure platform.
• Offer best practice recommendations across the entire range of Azure resources based on customer solutions.
• Clearly articulate recommendations in both written and spoken form to technical and leadership audiences.
• Navigate complex and strategic customer events, understanding their requirements and needs.

Qualifications :

• Fluent in English language (reading, writing, and speaking).
• Minimum of 3 years' experience in a customer-facing or customer support role, with a strong ability to troubleshoot and solve complex technical issues involving multiple technologies in a team environment.
• At least 2 years' experience with SQL Server or a similar database product.
• Solid knowledge of performance tuning, database design, and T-SQL language.
• Experience in capacity planning, sizing SQL Server environments, and configuring high availability solutions.
• Ability to meet customer, and / or government security screening requirements for the role.
• Industry experience with Microsoft Server products, network connectivity, UNIX or other operating systems, and database migration to the cloud or SQL Server version upgrades.
• Experience in creating technical documentation and sharing knowledge through training and mentoring.
• Additional experience in the following areas is beneficial :
• Containers : Docker, Kubernetes (k8), OpenShift, cloud storage, flannel.
• Big Data : Apache Spark, YARN, Livy, ZooKeeper, Ranger, Knox, Polybase.
• Machine Learning : SparkSQL, Java, Scala, Python, Jupyter.
• Data Sources : MongoDB, Cloudera, Teradata, Oracle, DB2.
• Monitoring : Collectd, Grafana, Fluentd, InfluxDB, Elasticsearch.
• Familiarity with Linux script-based development environments and tools (Perl, Python, Ruby, PHP, etc.).

Salary Range

Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market.

The pay range for this position reflects geographic based ranges for Washington state : $84,100 to $111,300 USD / annually.

The salary / wage and job title for this opening will be based on the selected candidate’s qualifications and experience and may be outside this range.

Equal Opportunity Employer

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran / military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.

If you need assistance or a reasonable accommodation to complete the application process, please reach out to : Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes :

• Medical, dental, and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development
19 days ago