Global Aftersales Service & Repair Leader

Global Aftersales Service And Repair Leader

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so its equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.

This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.

The Impact Youll Make In This Role

3Ms Personal Safety Division is a global leader in developing, manufacturing, and distributing Personal Protective Equipment (PPE) to keep workers around the world safe. We are seeking an experienced and strategic Global Aftersales Service & Repair Leader to lead and accelerate our service and repair operations worldwide.

This role reports directly to the President of the Personal Safety Division, supporting a $3.5B global business with 14 manufacturing sites and 10 product categories. The leader will own the P&L for global service and repair operations, driving profitable growth, operational excellence, and customer satisfaction across geographies.

Key Responsibilities :

Global Strategy & Operations

• Develop and execute a global aftersales service and repair strategy aligned with Division goals
• Standardize service operations, KPIs, and repair processes across all geographies
• Expand and lead 3M PSDs global service network (internal and 3rd-party)
• Optimize tools, systems (e.g. CRM, service software), and documentation to support global service and repair delivery

P&L Ownership

Customer Experience

Leadership & Collaboration

Your Skills and Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications :

Additional qualifications that could help you succeed even further in this role include :

Work location : This role follows an on-site working model, requiring the employee to work at least four days a week at the 3M Center in Maplewood, MN.

Travel : May include up to 20% domestic / international

Relocation : May be authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).