Lead Associate, Gift Shop - Main Campus

Pay Range : $25.65-$38.42 Company Overview : The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission : ending cancer for life.

Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it.

MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe.

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Job Description : Hospitality is at the heart of what we do, and we take pride in delivering outstanding customer service and providing safe, clean, and welcoming environments for our guests.

Apply now to join our team as a Lead Gift Shop Associate, and kick start your leadership career!

Role Overview :

Committed to high standards of professionalism and productivity.

Motivated to provide outstanding hospitality and customer service through generous and friendly interactions.

Action oriented and eager to tackle new opportunities and tough challenges with a sense of urgency, high energy, and passion.

Adaptable in your approach and demeanor in real time to match the shifting demands of different situations.

A good decision maker, with proven success of making timely decisions that keep the organization moving forward.

Adept at planning and prioritizing work to meet commitments aligned with organizational goals.

Key Qualifications :

Welcome each guest with a warm greeting and wish them a fond farewell with an invitation to return.

Perform a variety of food service functions to ensure quality food, hospitality and service to guests in your assigned work area.

Monitor daily staff activities to ensure job duties are accurately completed.

Work in partnership with the Gift Shop manager for purchasing, employee feedback and customer satisfaction.

Act as a keyholder as scheduled on weekdays, rotating weekends and rotating holidays.

Set up, maintain and break down a workstation; including equipment, serving ware, utensils, supplies, and food items, so that station(s) are ready for meal service.

Lead by example in fostering a welcoming experience for all staff and customers in the Gift Shop.

Understand and comply with all food safety policies and procedures.

Prepare or serve food & beverages to guests, transact purchases utilizing a POS system and / or perform cleaning duties following sanitation procedures.

Core Skills :

Calculate basic math functions.

Stand and walk for extended periods of time.

Carry and push heavy equipment up to 30lbs to various locations.

Food service, customer service, or cash handling experience required.

Prior experience with retail merchandising, floor sets and inventory management.

Work Hours :

Full time opportunity that involves varying schedules, rotating weekend and rotating holidays. The Gift Shop is open Monday to Friday from 6.

30am to 8.00pm; Weekends and Holidays from 10.00am to 5.00pm.

Helpful links :

Pay Range $25.65-$38.42

Please to learn more about MSK’s compensation philosophy.

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Closing : MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment.

All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job.

Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.