JOB SUMMARY :
Administers therapeutic massage to Harrah’s / Harveys and retail guests, providing excellent guest service and ensuring a fun-filled, exciting and entertaining environment where the flawless delivery and execution of outstanding service is paramount.
KEY JOB FUNCTIONS :
- Greets guests using SOS 5 skills and personalized service; offers assistance and / or instruction in the use of the Spa facilities and amenities.
- Directs and assists guests in the proper use of steam room, sauna, and whirlpool bath to ensure the guests satisfaction, safety and well-being.
- Massages guests using normally accepted techniques and rubbing compounds.
- Maintains adequate supplies to ensure the flawless delivery of services and a seamless transition from one treatment to the next.
- Maintains a clean and spotless work area.
- Reports any safety hazards to the Lead, Supervisor or Manager.
- Demonstrates a pleasant and enthusiastic demeanor at all times.
- Support to other areas of the Spa / Health Club as needed.
EDUCATION and / or EXPERIENCE :
- Licensed in the state of Nevada for Therapeutic Massage
- Completes annual CEU credits as required by the Nevada Massage Therapist Board
- Two years hotel or resort experience preferred
QUALIFICATIONS :
- Literate and fluent in English
- Excellent guest service skills
- Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
- Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
Adheres to all regulatory, company and department policies and procedures
PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS :
- Ability to occasionally lift up to 30 pounds
- Ability to grasp, use repetitive hand motion, finger dexterity, have hand-eye coordination
- Ability to bend, squat, reach
- Ability to hear, talk, see, use visual inspection,
- Ability to constantly stand
- Ability to occasionally push / pull
- Ability to frequently use a step stool; Ability to climb stairs
- Ability to use frequently use equipment and machines relating to the spa
- Ability to occasionally tolerate extreme inside temperatures
- Positions that have contact with the public require the ability to work in a noisy
environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.
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