Customer Experience & Field Support Lead - Two Maids House Cleaning!

Customer Experience & Field Support Leader

Are you a hands-on leader who thrives in a fast-paced environment and knows what it takes to deliver exceptional service? Two Maids of Malvern and Two Maids of Lower Merion are looking for a Customer Experience & Field Support Leader to help grow, support, and elevate our team of Professional House Cleaners (PHCs).

This is a critical role that combines leadership, training, customer care, and operations support. You'll be part coach, part quality control, and part get-it-done specialist helping us deliver the kind of clean our customers rave about.

What You'll Do :

• Oversee daily operations for Two Maids of Malvern and Lower Merion, both run from our Malvern office
• Ensure PHCs are properly trained and consistently meet performance and quality standards
• Maintain a clean, organized, and professional office environment
• Perform regular in-home quality checks to ensure customer satisfaction
• Step in to assist with cleans as needed
• Pack and organize caddies, refill cleaning supplies, manage vacuum maintenance, and handle daily laundry duties (washing / folding rags)
• Reach out to customers via phone or text for satisfaction check-ins
• Proactively handle and resolve customer complaints with professionalism and care
• Communicate regularly and effectively with both customers and team members

What We're Looking For :

Compensation & Perks :

Compensation : $500.00 - $1,000.00 per week

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At Two Maids, we search for creative ways to make life better and brighter. We cultivate an uplifting company culture, where every idea is heard, and every employee feels cared for and supported. We nurture and encourage our team, and everyone's role, regardless of their position, is to serve our customers. We build strong relationships and give back to our communities. Everything we do, from cleaning homes to mentoring each member of our workforce, is designed to empower people and enrich lives. This approach and our heart to serve is what separates us from every other home cleaning company in the industry.