Customer Specialist

Job Description

Job Description

Salary : $16 hourly

Company Overview :

Become a Customer Consent Specialist with Hotshot Arbor Care and do things right, the first time. We are looking for a reliable and detail-oriented individual who enjoys working outdoors and possess strong communication skills.

At Hotshot Arbor Care, we provide quality utility vegetation management services dedicated to ensuring the reliability and safety of electrical infrastructure. Our mission is to deliver sustainable vegetation management solutions while minimizing environmental impact. As we expand our operations, we are seeking a detail-oriented and customer-focused individual to join our team as a Customer Consent Specialist.

Position Overview :

The Customer Consent Specialist plays a vital role in obtaining necessary permissions and approvals from property owners for vegetation management activities near utility infrastructure. This position requires strong communication skills, attention to detail, and a proactive approach to customer engagement. The ideal candidate will have experience in customer relations, preferably in the utility or vegetation management industry.

This Remote position is being offered. Work locations will be supporting our team in and around Santa Barbara County, LA County, Ventura County. Candidates must be at least 18 years of age and hold a valid Driver's License.

Responsibilities :

• Act as the primary point of contact for property owners regarding vegetation management activities near utility infrastructure.
• Communicate with property owners to obtain consent for tree trimming, pruning, and vegetation clearance in accordance with regulatory requirements such as PRC 4292 and company policies.
• Educate property owners about the importance of vegetation management for maintaining the reliability and safety of electrical infrastructure.
• Coordinate with internal teams and external contractors to schedule vegetation management activities based on approved consent forms.
• Utilize scheduling programs to update records and notify crews when work is ready.
• Ensure accurate documentation of customer consent forms and related correspondence in compliance with regulatory standards.
• Address customer inquiries and concerns promptly and professionally, escalating issues as needed to ensure timely resolution.
• Report any safety concerns promptly to team leads or relevant personnel, fostering a culture of open communication
• Collaborate with cross-functional teams to streamline consent acquisition processes and improve customer satisfaction.

Requirements :

Preferred :

All candidates must pass background and MVR checks, as well as a pre-employment drug test. Regular and random drug and alcohol screenings will be conducted during employment. Employees are required to possess a valid drivers license or. Proficiency in English is necessary.

Job Type : Full-time

Pay : $16.00 - $17.00 per hour

Expected hours : 20-40 per week Monday - Friday

License / Certification :