Description
1 Prepares the autopheresis machine for the pheresis process.
2 Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
3 Disconnects the donor when the process is complete.
4 Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
5 Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
6 Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
7 Alerts Group Leader or Supervisor of donor flow issues.
8 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
9 Understands the policies and procedures associated with hyper immune programs at the center if applicable.
10 Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed.
Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
Promotes safety in all actions.
11 Maintains confidentiality of all personnel, donor and center information.
12 May be cross-trained in other areas to meet the needs of the business.
13 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
14 Perform job-related duties as assigned.
Education
High school diploma or equivalent required
Experience
- Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience
- Must be able to perform basic math calculations
Working Conditions
physical & mental requirements)
- Ability to understand, remember and apply oral and / or written instructions
- Ability to understand and follow basic instructions and guidelines
- Must be able to see and speak with customers and observe equipment operation.
- Occasionally perform tasks while standing and walking up to 100% of time
- Reach, bend, kneel and have high level of manual dexterity
- Occasionally be required to lift and carry up to 25 pounds
- Fast paced environment with frequent interruptions
- Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens
- Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
- Required to work overtime and extended hours to support center operational needs
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.
Our Benefits
Customer Service - Donor Support Technician (Bilingual – English/Spanish)
Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs). Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process. Disconnects the donor whe...
Bilingual Wireless Customer Service Representative - Training Provided
The Bilingual Wireless Customer Service Representative role is part of a team that is based out of our cutting edge El Paso facility and will be amongst the first to experience our latest state-of-the-art wireless technology. This team focuses on resolving customer issues, preventing future problems...
Now Hiring - Bilingual Customer Service / Sales (Spanish)
Steven Sipes - State Farm Agency, located in Houston, TX has an immediate opening for a Bilingual (Spanish/English) Insurance. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Establish customer relationships and follow up with customers, a...
Entry- Level, Bilingual Spanish, Customer Service and Claims Positions
Entry- Level, Bilingual Spanish, Customer Service and Claims Positions. To expedite the Customer Service claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions. Par...
Now Hiring - Bilingual Customer Service - Spanish
State Farm Agency, located in Houston, TX is currently looking for a talented, caring, professional to join our team as a Bilingual (Spanish/English) Customer Service Representative. If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! A...
Now Hiring - Bilingual Spanish Service Representative
If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Bilingual Spanish Service Representative, you’ll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Roberto Montero...
Spanish<>English Bilingual Interpreter (Remote)
Spanish bilinguals at all levels with demonstrated experience utilizing their bilingual skills in a professional setting. After training, Spanish Interpreters will be expected to demonstrate excellent customer service practices, communicate all information clearly and accurately, and adhere to work ...
Customer Service & Sales Support- REMOTE
Your level of success will be determined by several factors, including the amount of work you put in, your ability to successfully follow and implement our training and sales system and engage with our lead system, and the insurance needs of the customers in the geographic areas in which you choose ...
Spanish<>English Bilingual Interpreter
Spanish bilinguals at all levels with demonstrated experience utilizing their bilingual skills in a professional setting. After training, Spanish Interpreters will be expected to demonstrate excellent customer service practices, communicate all information clearly and accurately, and adhere to work ...
Case Coordinator - Bilingual Spanish/English Social Worker - Harlingen, TX
Bilingual proficiency in English and Spanish (will be tested). The people supporting and securing some of the most complex government defense, and intelligence projects across the country. And our work depends on a Bilingual Case. Confers weekly with customer staff and direct care providers to ...