Administrative Assistant

WHAT YOU'LL DO

You are essential to our office and our success. We are Boston Consulting Group (BCG), a 60-years young strategy consulting firm.

Over the past few years, BCG has been ranked #1 in Consulting Magazine's annual "Best Firms to Work For" survey, #12 on Glassdoor’s Best Places to Work list.

While we are proud of our heritage, we are even more excited about our future, and if you are the person we are looking for, we'd be thrilled to share it with you.

As an Administrative Assistant, you are the backbone of the function. You ensure that the Project Leaders (PLs), Principals and Directors you support have what they need to seamlessly serve the needs of our clients, while also meeting their internal commitments and goals.

You anticipate customer need, look ahead and prevent problems from arising. This position involves scheduling (and rescheduling) meetings, booking (and unbooking) travel, managing case team logistics, keeping track of time and expenses, and keeping up with the fast pace of our Consulting Team.

We operate in a hybrid model, which means you can be in the office about half of the time and have the flexibility to work remotely (if you choose) for the other part of the week.

The office is a community of thoughtful, highly motivated and service-minded people. Administrative Assistants ( AAs ) help shape our culture by actively participating in office life, and collaborate across functions to help fellow Business Services Team (BST) members.

Our philosophy is to grow by growing others, and you become more tenured, you will serve as role models to more junior members of the Admin team.

We work hard together, and we go out of our way to support each other we want everyone to be successful, individually and as a team.

We won't define a career path for you but some of our AAs we've hired in this role have gone on to have long and successful careers as Executive Assistants at BCG;

others have gone into work in one of our many Practice Areas; some have managed teams or rotated through a number of other functions.

Your career at BCG will be at the intersection of your skills and desires and the needs of our business; it will only be limited by your investment.

YOU'RE GOOD AT

Proactive calendar management in a fast-paced, high volume, and constantly evolving client service environment :

• Organizing and scheduling client and internal meetings and events
• Coordinating end-to-end travel needs, including booking all travel and hotels, directions, commuting time and ground transportation
• Processing timesheets and expenses on a timely basis
• Supporting administrative aspects of customer’s internal commitments : practice area activities, BCG leadership committees, recruiting, etc.

Building effective working relationships with key stakeholders (this will be crucial to your success!) :

• PLs, Principals and Directors understand preferences relating to travel, calendar, client work, etc.
• Clients and their Assistants facilitate the scheduling process and relevant communications with friendly professionalism and high attention to detail
• EA and AA peers provide back-up support to other assistant team members
• BST peers and internal resources obtain and share information with wider team as needed; help case team navigate internal resources

Proactively leaning in to support high leverage activities for PLs, Principals and Directors (this will vary by need) :

• Conducting research and gathering information
• Assisting with the creation and preparation of client team materials slides, proposals, onboarding decks, including proofreading and copying / binding
• Additional items that you (or your customers) feel may be useful be innovative and think creatively
• Keeping them informed of critical information they may not be aware of
• Guiding them toward making right decisions about use of time

Taking initiative to bring things "from the back burner to the front burner" for your customers

Performing other duties as assigned or required; responsibilities will vary

YOU BRING (EXPERIENCE & QUALIFICATIONS)

• Bachelor's degree, strongly preferred
• Demonstrated customer service experience
• Minimum of 1 year of experience in a fast-paced environment (extremely fast paced!), or customer-service environment, strongly preferred

DO THESE BEHAVIORS / EXPECTATIONS RESONATE WITH YOUR SKILLS AND EXPERIENCE?

High customer service orientation highly responsive, strong interpersonal and communication skills, wants to deliver great results at all times;

obsessed with acts of service

• Strong intellectual curiosity a hunger and desire to always be learning, experiencing and growing
• Insightful drives the business forward by connecting the dots
• Organized excellent at time and project management, has clear systems and composure to deal with multiple tasks at once and ensures everything gets done in a timely manner
• Sweats the small stuff strong attention to detail and accuracy, particularly when under pressure
• Relationship-oriented ability to develop effective working relationships with the Consulting Team, clients, and the wider Business Services Team (BST) to help build trust, open doors, and create opportunity
• Team player proactively seeks opportunities to help others; will go above and beyond in order to get the job done
• Dedicated to our values open and inclusive to all members of the team and support them as equals
• Committed to improving the status quo we respect and hire people who are willing to ask questions or make suggestions, even if it is turned down
• Good judgment highly professional and diplomatic (dealing with consultants who can be very demanding at times can be a challenge, but a challenge you're up for), knows when to ask for help or advice, is perceptive and practical
• Trustworthy a vault (you will be privy to confidential information)
• Flexibility doesn't get frustrated by priorities changing; open to feedback, adjusts to different working styles; adopts new ways of working in a hybrid environment
• Self-motivated a "can-do" demeanor with an entrepreneurial spirit and a desire to take on an increasing level of responsibilities
• Passion hone your superpower and bring your true authentic self to work

RSRBCG

YOU'LL WORK WITH

You'll be working within a closely knit team reporting to Administrative Services Leads. The team is very connected and thrives on continuous learning and mentoring each other.

Your manager will be a great resource for support and coaching and will provide developmental guidance and support as you grow your career at BCG.

ADDITIONAL INFORMATION

Hybrid policy :

At BCG, our people and relationships are at the heart of everything we do. We believe that in-person work is essential to our culture, mentorship, and professional development.

That's why we operate on a hybrid model, with the expectation that team members will be in the office 3 to 5 days per week.

This role is designed for those who thrive in a dynamic, collaborative environment and is not intended for remote or virtual work.

Compensation Information :

Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG’s Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below.

At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest.

We pay the full cost of medical, dental, and vision coverage for employees and their eligible family members.* That’s zero dollars in premiums taken from employee paychecks.

All of our plans provide best in class coverage :

Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children

Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs

Dental coverage, including up to $5,000 (USD) in orthodontia benefits

Vision insurance with coverage for both glasses and contact lenses annually

Reimbursement for gym memberships and other fitness activities

Fully vested retirement contributions made annually, whether you contribute or not

Generous paid time off including vacation, holidays, and annual office closure between Christmas and New Years

Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement

Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.

Currently, this role is in the office 3 days / week, providing flexibility to work from home 40% of the time. This hybrid schedule allows for critically important learning, collaboration and networking with our colleagues.

Specific days in the office are as agreed upon by the team.