Large Energy Group - Customer Service s

Job Description

This is a remote position.

What to Expect :

On a day-to-day basis, agents can expect to participate in the following activities :

Review, analyze, and respond to customer billing inquiries

Resolve customer issues or questions

Processing payment deferrals and installment plans

Attempt to save customers who may be moving, unhappy with the plan or   current rate

Quickly identify customer needs in the first few minutes of the call to offer the   appropriate plan

Accurately enroll the customer in the correct plan

Strive to resolve the customer issues on the first call

Demonstrate knowledge of Large Energy Group processes and policies

Build trust and rapport with the Large Energy Group customer through clear, respectful   interaction

Always strive to ensure that overall customer satisfaction remains high while   resolving issues

Understand ‘client call flow’ and regulations

Ensure no Public Utilities Commission Complaints are filed

Capabilities of Top Performing Agents :

Have the ability to make a great first impression by being empathetic, and   have a "CAN HELP ATTITUDE“

Actively listening and have problem-solving skills

Ability to make the customer feel valued

Ability to communicate effectively, clearly, and professionally

Requirements

Please click this link for the Basic PC Requirements  Computer Specifications

Please note that more detailed equipment information is required and S & E Group will provide this detailed information and support once you complete the process of joining our team.

Benefits

• Select the company you want to work for within our client base.
• Work from home
• Flexible schedule

Requirements

Required Skills : Communication skills : Customer service representatives need strong communication skills to answer customers clearly. They must understand and communicate information effectively by phone, chat and / or e-mail. Computer literacy skills : Each customer service representative must have good computer skills. Fully understands the basic functions of the computer and utilization of well-known programs including e-mail. Customer-service skills : Customer service representatives must help to retain customers by answering customer questions and complaints in a helpful and professional manner. Interpersonal skills : Creating positive interactions with customers is an essential part of a representative’s job. Listening skills : Representatives must listen carefully and understand a customer’s situation in order to assist them and to obtain the best resolution. Attention to Detail : Customer service representatives must be careful about detail concerning policies and procedures of their specific client. Integrity : Customer service requires being honest and ethical for the protection and privacy of customer sensitive information. Patience : Workers must be patient and polite, especially when interacting with difficult or irate customers. Ability to Work Independently : Representatives must guide oneself with little or no supervision and depending on oneself to get things accomplished. Problem-solving skills : Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention. Skills and Attributes :