National VP Sales and Client Management - North America Market, UHC Global

UnitedHealth GroupChicago, IL, United States

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At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The National VP Sales and Client Management for the NAM Global market is responsible for leading the growth office for the business. This role will have direct responsibility for the sales and client management teams. The Head of Sales is responsible for developing the growth strategy, attaining new membership growth goals, profitability metrics, persistency and rate yield targets on existing business and achieving broker and client management NPS targets.

You'll enjoy the flexibility to work remotely

from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities :

Business Planning

Participates in annual strategic business planning

Prepares and updates the growth business plan, adjusting the strategy to meet financial goals and other KPIs as market dynamics fluctuate

Market Facing

Serve as leadership face to the market and expands UHCG market presence

Establishes and maintains strong professional and personal relationships with clients and consultants presenting a positive image of UHCG

Develops relationships with senior level contacts at select clients and consulting houses within the region

Attends presentations and events with key clients, broker and consultant house partners

Attends local market events (e.g., charity dinner) enhancing UHCG brand, as appropriate

Communicates UHG value and differentiation on a consistent basis

Growth

Responsible for sales forecasting and pipeline management

Responsible for achieving sales metrics - pipeline growth, close ratio, persistency, rate yield, BCR and profitability

Identifies and ensures team uses disciplined sales strategy across sales and client management; introduces a common language of understanding for the sales process

Provides feedback to management on market trends and improvement opportunities as presented by clients and consultants

Assists in bringing escalated client / broker issues to resolution, as needed

Assists team with RFPs, renewals and negotiations, as needed

Conducts, along with the client management RVPs, client management book of business reviews to deliver upon growth, retention and profitability goals for the overall book of business

Conducts territory plan reviews with sales team

Partner with marketing to develop the value story

Partner with pricing and actuarial on pricing strategy

Partner with product team on product development and product roll out

General Management

Create collaborative team environment fostering strong teamwork among disciplines (sales, CM, sales support)

Ensures SalesForce data integrity is maintained

Partners effectively with business partners (finance, UW, marketing, product, legal, etc.)

Maintains relationships with key decision makers with UHC Domestic and Optum leadership teams to drive growth

Supports NPS program ensuring timeliness of activities, moving passives to promoters and detractors to promoters; ensures actions plans are executed

Utilizes data to assess sales and client management effectiveness and introduces changes, as appropriate

Actively participates in QBRs, commercial, pipeline and other leadership calls to support the growth of the business

Maintains a deep understanding of all UHCG products and services

Develops and maintains internal UHG network

Removes barriers and obstacles for staff

Maintains high-level of industry knowledge

Demonstrates support of company-wide programs and initiatives

Collaborates with other leaders in execution of business strategy

Executes on Employee Engagement initiatives

Talent Management

Leads and manages team of 30 employees across sales and client management teams

Recruits, hires and manages performance of staff providing ongoing feedback, conducting regularly scheduled 1 : 1s and facilitating My GPS processes in a timely manner

Designs and maintains job descriptions and compensation plans across sales and client management

Manages a minimum of four direct reports with span of control of 30 employees across both teams

Leads weekly staff calls

Motivates and inspires others to meet their goals

Participates in personal development (MAP self-assessment, training, etc.)

Attends and participates in one-on-ones with manager

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications :

Bachelor degree required

7+ years in healthcare sector, including global benefits experience

5+ years leading a sales organization and / or sales and client management team

Solid financial acumen

Exceptional problem-solving skills

Demonstrates strategic thinking and planning

Excellent relationship management skills, comfortable engaging with high level executives at client / consultant organization

Excellent written and verbal communication skills

Excellent presentation skills

Excellent leadership skills

Solid ability to negotiate and influence

Solid understanding of UHG products and services

License is required

All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $180,000 to $280,000 annually based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable.

Application Deadline : This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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