Premium Account Manager | Suites & Theater Boxes

Job Title : Premium Account Manager Suites & Theater Boxes

Ensure you read the information regarding this opportunity thoroughly before making an application.

Department : Business Development

Business Unit : KSE

Location : Denver, CO

Reports To : Director, Premium Client Services

Employment Type : Full Time Salaried Exempt

Supervisor Position : No

Kroenke Sports & Entertainment (KSE) is an American Sports and Entertainment holding company based in Denver, Colorado. KSE is committed to providing world class sports and entertainment for both live and broadcast audiences.

Nature of Work : Kroenke Sports & Entertainment is looking for an individual to assist the KSE Premium Services Team within the Business Development Department responsible for managing Premium Account Holders and relationships at Ball Arena.

The Premium Account Manager role must have a proven track record in service and retention, specifically in the sports realm and be a professional and self-motivated individual.

• Manage a portfolio of Ball Arena Suites and Theater Box Premium Members building strong and meaningful relationships.
• Utilize CRM Database to track and report progress of relationships through proactive communication, including phone calls, emails, client office visits, and other communication.
• Support year-round renewal efforts and overall service of accounts in collaboration with Sr. Account Executive to meet defined renewal goals.
• Collaborate with Director, Premium Client Services on annual Roadmap including touch point strategy, benefits management, and personalized client communication.
• Work with Director of Premium Client Services on overall strategies tied to revenue, retention, and overall service / experience related to Ball Arena Suite and Theater Box Premium Members.
• Manage Ball Arena Events Calendar and support Licensees Admin on Ticket Usage.
• Work with Premium Services Hospitality Team on Food & Beverage catering needs, ensuring accountability for quality.
• Collaborate with Premium Services Hospitality Team on Events and Special Projects.
• Game Night Representative as Manager on Duty for a minimum of 50 events per year.
• Collaborate with Premium Hospitality Manager for Arena Partner Relationships on given Event night.
• Assist in development, execution, and management of premium amenities.

Software : Archtics ticketing system and other platforms as assigned.

Working Conditions & Physical Demands :

Typical Office Conditions

Qualifications

• BS / BA degree in field or related field.
• Ability to acquire or produce and maintain a valid driver’s license and meet company vehicle driving standards.

Competencies / Knowledge, Skills & Abilities

• Ability to maintain a positive attitude and demonstrate professionalism.
• Ability to maintain a high level of confidentiality.
• Ability to complete work accurately and in a timely manner.
• Ability to work independently & in a group setting and demonstrate good judgment skills.
• Ability to communicate effectively orally and in writing.
• Possesses excellent interpersonal skills.
• Ability to multi-task, prioritize, and adapt to changing environments.

Compensation

• Base salary range $75,000 per annum including bonus structure.
• Eligible for annual discretionary bonus.

Benefits Include

• 12 Paid Company Holidays
• Health Insurance (Medical, Dental, Vision)
• Paid Time Off (PTO)
• Life Insurance
• Short and Long-term Disability
• Health Savings Account (HSA)
• Flexible Spending plans (FSAs)
• 401K plan

All applicants for employment at KSE may be required to be fully vaccinated against COVID-19 prior to commencing employment.

Applicants who receive a conditional offer of employment may be required to produce proof of vaccination status prior to their first day of employment.

Equal Employment Opportunity

Kroenke Sports & Entertainment (KSE) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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