Duty Manager - San Francisco International Airport (SFO)

Job Details

Description

INTRODUCTION

Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!

WHY WORK FOR PRIMEFLIGHT?

• We are committed to being a leading provider of commercial services within the aviation industry
• Our teams focus on maintaining a positive working environment and treating all team members with respect
• With more than 200 locations across the world, we offer opportunities for career progression
• Enjoy a competitive pay scale

ABOUT US

We perform a wide range of airport support services globally on behalf of commercial airlines. Join us for a rewarding career in the aviation industry!

DUTY MANAGER AT PRIMEFLIGHT

Our Duty Manager plays a critical role in overseeing the day-to-day operations of the airport, ensuring a smooth and efficient experience for passengers, staff, and airline partners.

This position involves managing operational issues, responding to emergencies, and making real-time decisions to maintain operational flow and safety.

Our Duty Manager liaises with various departments, including security, customer service, and ground handling, to coordinate efforts and address any challenges that arise.

Also, you are responsible for monitoring compliance with airport regulations and standards, providing leadership and guidance to staff, and ensuring a high level of customer service and operational excellence.

RESPONSIBILITIES

• Oversee day-to-day airport operations during assigned shifts, ensuring efficient and safe procedures
• Coordinate with various departments, including security, customer service, and maintenance, for seamless operations
• Respond to and manage operational emergencies and unusual situations
• Ensure compliance with all aviation regulations and company policies
• Monitor passenger flow and terminal activities, implementing adjustments for optimal service delivery
• Address and resolve customer complaints and operational issues in a timely manner
• Supervise, guide, and support operational staff, providing leadership and direction
• Communicate effectively with airline representatives, ground handlers, and airport authorities
• You have a great attention to detail
• You enjoy working with a team or individually to accomplish your tasks
• Strong customer service skills
• Like to build long term relationships with your customers

QUALIFICATIONS

• Minimum age of 18 years old
• Ability to read, write, speak, and understand the English language, to include documents
• 5 Years transportation / aviation operations experience
• Knowledge of the Aviation Industry
• Ability to read, write, speak, and understand the English language, to include documents
• Ability to access and interpret information in print and electronically, including the use of adaptive technologies or methods as necessary
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Pass a background check and drug screen
• Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and / or ability.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY / WORKING CONDITIONS MAY INCLUDE :

• Stand and walk for extended periods of time
• Ability to lift 70 pounds or more
• Be able to hear and respond to the spoken voice and to audible alarms generated by terminal environment
• Close vision (clear vision at 20 inches or less); Distance Vision (clear vision at 20 feet or more); Color Vision (ability to identify and distinguish colors);
• Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point);

Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships); Ability to Adjust Focus (ability to adjust the eye to bring an object into sharp focus)

Airlines are 24 / 7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays.

The successful PrimeFlight Aviation Services team member brings their A game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services, Inc.

without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state / province, and local laws.