A company is looking for a Senior Manager, Business Process Outsourcing.Key ResponsibilitiesSpearhead the execution of scaling exceptional client experiences through BPOLead vendor management and operational aspects with BPO partnersEstablish feedback loops to amplify the voice of the client across the organizationRequired Qualifications5+ years in a leadership role with experience in BPO operationsDemonstrated ability to build, coach, and empower teamsStrong vision for client experience and passion for client satisfactionExperience in process mapping and process improvementBilingualism in French and English is considered a strong asset
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This person would be reporting to the StudioLAB Program Manager and will work directly with the Senior Managers and Managers across the StudioLAB, as well as peers across the technology and innovation teams. The Process and Finance Manager will collaborate with StudioLAB leadership to deliver essent...