Team Member Experience Specialist

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company.

A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals.

We work to comply with our company standards, exceed customer expectations and drive our Great Place to Work culture. Through the consistent delivery of quality services and understanding the needs of our business, we develop innovative improvements as we strive towards our company's Big, Hairy, Audacious Goals!

The purpose of the Team Member Experience Specialist is to strengthen Credit Acceptance as a great place to work through the creation of innovative and compelling team member-focused events and engagement opportunities within a hybrid work environment.

Outcome and Activities :

This position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required.

However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member.

• Manage a large calendar of events focused on growing our business through our primary customers, our dealers.
• This role will work closely with the Dealer Success Team to identify and support their needs to create and manage all dealer-focused events and experiences, including, but not limited to :
• Venue sourcing
• All event contracting (venue, F&B, AV, activities)
• Room block management
• Event material logistics
• Travel logistic support (event dependent)
• Understand the needs of the Dealer Success Team to provide thoughtful event recommendations and feedback
• Internal and external event communication related to the event execution
• Travel to and execute Dealer Success Group events
• Collaborate with the Lead Dealer Success Specialist to create event registration pages and name placards for attendees based on final registration lists
• Serve as dedicated support for district and regional sales events
• Provides planning and activation support for large-scale company events managed, planned, and executed by the Credit Acceptance Experience Team to include, but not limited to :
• Ownership of event assets within the larger project :
• Travel Logistics
• Decor
• Activities
• Event Scheduling
• Pre-event, post-event and throughout-event communication
• Event Registration Management
• On-site set-up / tear-down and event execution (will include travel)
• Maintains PrideNet corporate travel page details, to include industry trends, travel alerts, hospitality partners
• Manages corporate travel policy while supporting team members travel needs and requests
• Maintains a deep knowledge and awareness of team member engagement survey and focus group results and uses this insight to recommend new approaches, changes and improvements to how we create greater camaraderie, connection and collaboration.
• Fosters relationships with internal stakeholders. Leverage these relationships to continue to understand the needs of the business
• Delivers strong results on event KPIs, but remains innovative, confident, and flexible to test thoughtful ideas and approaches
• Seeks out team member feedback and adjusts plans
• Navigates and leads conversations and meetings with all levels of team members
• Serves as SME to advise and guide department decisions around engagement and events using skillset, industry knowledge and historical data and feedback
• Understands and flourishes in an ever-changing landscape of projects and direction as an event professional
• Continually discovers new industry knowledge by seeking out opportunities to network, learn and share ideas to encourage connection and camaraderie in a hybrid work environment

Knowledge and Skills :

• Exceptional program management and organizational skills, with above-average attention to detail
• Highly collaborative; seeks diversity of ideas
• Flexible with changes to the scope of work
• Strategic / critical thinking
• Team member-centric mentality
• Creative with the ability to come up with new and innovative ideas
• Excellent active listening and communication skills
• Problem-solving skills, with the ability to identify, interpret and act on information promptly and effectively
• Self-motivated, proactive, and able to perform without direct supervision
• Committed to continuous improvement
• Skilled at balancing multiple tasks and deadlines in a fast-paced environment
• Outgoing and collaborative with a willingness to support other roles when needed
• Receptive to feedback aimed at improving performance

Requirements :

• Bachelor's degree in Hospitality, Business, or equivalent experience
• 5+ years of engagement and event experience in a corporate setting
• Demonstrated ability to manage schedules and budgets
• Proficient in Microsoft Word, Outlook, PowerPoint, above average skills with Excel
• Ability to travel to meet business needs : up to 10% travel
• Experience with event registration and event app technology

Preferred :

• Experience within the automotive industry
• Experience with B2B event marketing

Targeted Compensation : $65,000 - $71,000 base salary + an annual bonus plan.

This position is not currently open to individuals who require sponsorship now or in the future to work legally for Credit Acceptance, such as H-1b / H-4 or F-1 OPT visa holders.

LI-Remote

Benefits

Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical / dental / vision and many nonstandard benefits that make us a Great Place to Work

Our Company Values :

To be successful in this role, Team Members need to be :

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

Expectations :

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department

Advice !

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term.

If you are actively looking or starting to explore new opportunities, send us your application!

P.S .

We have great details around our stats, success, history and more. We're proud of our culture and are happy to share why - let's talk!

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce.

All qualified applicants will receive consideration for employment regardless of the person's age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic.

California Residents : Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.

Play the video below to learn more about our Company culture.