Maintain the brand and overall appearance of the store. Responsible for providing excellent customer service including stock and replenishment
Responsibilities :
- Achieve or exceed established goals. These include : sales, hourly productivity, average dollar sale, units per transaction, conversion, charge accounts and contests, and any other brand specifics KPI’s
- Actively participate in all contests, promotions and sales incentive programs. Maintain an awareness of all sales promotions
- Have a complete working knowledge and use of selling skills and customer service standards as set forth in Company training programs
- Develop and maintain relationships with customers through a friendly attitude and excellent customer service. Answer the telephone in a friendly and professional manner
- Meet Company standards for appearance, performance, knowledge and personal grooming
- Assist store management as needed to maintain the store. Keep sales floor and stock area clean and organized
- Follow visual merchandising standards, including keeping fixtures straightened and filled, colorizing displays, and others as directed by the Store Manager / Assistant Manager
- Assist Store Manager / Assistant Manager to take markdowns in a correct and timely manner. Complete work within deadlines and ask for additional assignments.
Perform with minimum of supervision
- Follow all security policies and procedures, including zone defense. Recognize and react to potential loss prevention issues
- Watch for potential shortages through prompt servicing of customers, notifying management of : external theft (shoplifting) and internal theft
Key Partners :
- Store Management
- Human Resources
- District Manager
Qualifications :
- 18 years of age (applicable divisions)
- Accuracy in all assigned paperwork and / or register functions
- Reliability in reporting to work regularly and on time
- Able to work various shifts, hours, days and holidays to meet store staffing needs
- Must present professional appearance and personal grooming
- Candidate will be required to stand for long periods of time throughout their shift.
- Lifting between 15-30 pounds.
Skills :
- Great communication skills
- Goal oriented
- Customer Service skills
- Fast learner
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