Travel : 50%
Service Engineers are expected to provide customers with maintenance and repair assistance of CNC machine tools on location or by telephone.
Essential Job Functions :
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Responsibilities include up to and not limited to :
- Provide customers with maintenance, repair, and installation assistance of CNC machine tools on location or by telephone.
- Creating and updating documentation of technical information.
- Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service
- Demonstrating a willingness to help others and be a team member; often working together with Customer's Service Engineers.
- Providing assistance and training to Customer's Service Engineers on the installation and maintenance of newer product lines.
- Establish and build exemplary communication and customer service relationships with customers.
- Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit customer feedback to improve service.
- Other duties as assigned.
Minimum Requirements :
- Bachelors or Associates Degree in technical related field of study preferred.
- 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
- Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and / or Siemens and controls are a PLUS.
- Good verbal and written communication skills with exceptional customer service orientation.
- Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.
- Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
- Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.
- Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events.
- Minimum of 50% travel in multi-state region; drive or fly depending on distance. Employee is expected to work at the Technical Center when not visiting customers.
Associate Field Service Engineer US
The Associate Field Service Engineer provides all-round technical support to internal and external users of Biocartis products. The Associate Field Service Engineer is responsible for on-site repair of Biocartis equipment and performing preventative maintenance of Biocartis equipment as needed. Supp...
Field Service Engineer
Maintenance Manager: Where Work is a Feast!.Are you ready to spice up your career in the heart of our bustling food and beverage empire? Our Kentucky plant, a cornerstone of our global presence with 72 facilities worldwide, is expanding its team.We're on the hunt for a Maintenance Manager to lead th...
Field Service Engineer
As a Field Service Engineer, you'll play a pivotal role in supporting our Field Service team across the United States, with a primary focus on the vibrant Midwest region. Over the past 5 years, our business has expanded at an incredible rate of 20-50%, necessitating the addition of a talented Field ...
Field Service Engineer
As a Field Service Engineer, you'll play a pivotal role in supporting our Field Service team across the United States, with a primary focus on the vibrant Midwest region. Over the past 5 years, our business has expanded at an incredible rate of 20-50%, necessitating the addition of a talented Field ...
Field Service Engineer
BA/BS is required, ideally in Chemical Engineering, Mechanical Engineering, Engineering, Operations Management, Biology, Chemistry or related. ...
Senior Field Service Engineer - Testing
Our controls and engineering consultants are ready to support organizations providing best-in-class services in electrical testing, system design, electrical engineering, systems integration, commissioning, equipment servicing, and retrofit services. A Senior Field Service Engineer is responsible fo...
Field Service Engineer
As a Field Service Engineer, you'll play a pivotal role in supporting our Field Service team across the United States, with a primary focus on the vibrant Midwest region. Over the past 5 years, our business has expanded at an incredible rate of 20-50%, necessitating the addition of a talented Field ...
Field Services Engineer
The Field Service Team is dedicated to resolving consumer quality field issues in a timely fashion at the lowest cost to Fortune Brands. The Field Service Engineer supports direct interactions with customers and consumers who are experiencing quality issues which have been attributed to Fortune Bran...
Field Service Engineer- EDM Machines
The Field Service Engineer reports to the National Service Manager and is responsible for traveling to customer and dealer facilities to service and install company machinery. Sodick Corporation, leading manufacturer of CNC EDM machinery, is looking for Field Service Engineers. Travel to customers' ...
Field Service Engineer - Automation - Join the Anti-Desk Movement
Join Our Team as a Field Service Engineer – Travel Enthusiasts Wanted! Training classes set to begin January, 2025. Candidates who do not have sufficient education/experience may be considered for Field Service Technician roles; bet on yourself and apply anyway! Ready to Join Us? If you’...