Job Description
Job Description
Customer Service Associate
Position Summary Customer :
Service Associates are responsible for educating and informing customers about the successful operation, benefits, and safety of Thoroughbred Express washes.
Key Duties and Responsibilities : Focus on providing a positive customer experience.
- Carry out daily duties that ensure the effective operation of a car wash facility in partnership with peers and site management.
- Greet customers with a warm smile, review and educate on services, and assist with payment.
- Stay up to date with knowledge of how to use certain equipment for them to be able to work efficiently in an automated facility.
- Direct the Driver into the entrance to the car wash or guides them onto tracks.
- Carry out periodic maintenance of equipment used in washing to keep them in proper working order.
- Perform cleaning of the facility and ensure everything is kept in the appropriate place and organized.
- Assist customers in any area concerning the car wash process.
- Carry out visual inspection of vehicles to confirm their condition before sending them into the wash area.
- Additional duties as assigned.
Job Qualifications :
Must be at least 18 years of age.
Essential Abilities :
- Display courteous, customer service focus, and professional attitude
- Work while standing over long periods (6+ Hours)
- Lift items of moderate weight (10+ pounds)
- Maintain work expectations outdoors in all weather conditions
- Interact ethically with fellow employees and customers
- Possess valid and current driver’s license
- Excellent written and oral communication skills, as well as interpersonal skills Desirable :
- Previous car wash experience
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