Call Center Representative

Job Description

Job Description

Ready to Start Your Career With a Purpose?

Are you looking to start a career in a team-oriented company that truly values work / life balance? Join us at 1st Community Credit Union a member-focused, mid-sized financial institution where your work matters.

We proudly serve communities across Monroe, La Crosse, Trempealeau, Jackson, Buffalo, Eau Claire, Clark, Wood, Adams, Juneau, Sauk, Richland, Crawford, and Vernon counties, with convenient branch locations in Sparta, West Salem, and Tomah, WI.

About the Role :

We are currently seeking a Call Center Representative I (CCR I) to join our team at our West Salem location. This is a full-time 40 hours per week, onsite position perfect fit for someone with financial institution experience who is passionate about helping others and ready to grow in a supportive and community-focused environment.

As a CCR I, you'll be the first point of contact by phone for our valued members, delivering personalized support with empathy and efficiency. You'll handle account inquiries, process transactions, resolve problems, and identify opportunities to recommend products or services that meet members' needs all while maintaining a strong knowledge of our policies and procedures.

Key Responsibilities :

Provide exceptional member service over the phone in a timely, courteous, and professional manner.

Assist members with account questions, transaction requests, and service issues.

Identify member needs and suggest appropriate credit union products and services.

Maintain working knowledge of 1st CCU policies, procedures, and regulatory requirements.

Uphold the highest standards of confidentiality, security, and professionalism.

What You Bring :

At least 1 year of experience in a financial institution (credit union or bank).

Excellent communication skills, both verbal and written.

Strong problem-solving and critical thinking abilities.

Ability to work efficiently in a fast-paced, team-oriented environment.

Must be available to work onsite at our West Salem branch.

Why Join 1st CCU?

We don't just say we value people; we show it. At 1st Community Credit Union, you'll be part of a workplace that prioritizes community, communication, courage, and collaboration. We're committed to continuous development so our team and our members can thrive.

Compensation & Benefits :

As a full-time employee, you'll enjoy a comprehensive benefits package including :

Health, dental, vision, accident, critical illness, and cancer coverage

401(k) plan with 3% employer contribution, regardless of employee deferral (eligibility applies)

Paid life insurance and long-term disability coverage

Competitive wages and growth opportunities

A culture that supports personal and professional development