Clinical Manager

Who We Are

At Suvida Healthcare, we are not just caregivers; we"re compassionate advocates dedicated to enriching the lives of our cherished seniors.

As a Team Member with us, you will embark on a fulfilling journey where your skills and empathy converge to make a meaningful impact on the well-being of an underserved community and their families.

Our multi-disciplinary primary care program is built to address the physical, behavioral, social, and cultural needs of Medicare-eligible Hispanic seniors.

Celebrate diversity and inclusivity in a workplace that attracts, engages, values, rewards, and recognizes the unique needs and backgrounds of both, our patients and our team.

We believe that a rich tapestry of experiences, shared interests, and perspectives enhances the care we provide, making us a stronger, service-centered, and more compassionate healthcare family and Employer of Choice! Will you join us Suvidanos , to help achieve our Higher Purpose?

What Makes Us Unique

We are an empowered primary care, clinical operations, and support team creating health equity through an exceptional clinical and consumer experience that improves the quality of life for the people, families, and neighborhoods we serve.

We tailor our primary care program to the culture, language, social, and overall well-being of the seniors we serve.

How We Work

Our Culture & Core Beliefs

• Earn Trust
• Building Relationships
• Creating Joy
• Doing Right
• Improving Every Day
• Moving Forward

What You'll Do

Position Summary

The Guia Manager is responsible for a panel of patients and, in collaboration with other members of a multidisciplinary primary care team, helps patients meet their preventive, chronic, and acute care needs.

The Guia Manager will engage patients and encourage them to take an active role in their health by providing them with the tools necessary to make healthy lifestyle choices and adopt lifelong healthy behaviors.

In addition to performing their regular Guia functions, the Guia Manager serves as a role model and leader among peer Guias.

This individual's primary responsibilities center around establishing trusting, supportive, collaborative relationships with co-workers, patients, and their families.

Our Guias build relationships with patients in a clinical setting and in the community by working alongside medical providers, nurses, other Guias, medical assistants, and behavioral health specialists in a collaborative and empathetic team to improve patient outcomes.

Guia Managers play a key role by overseeing a team of 8 12 Guias that carry out these daily functions.

Responsibilities

Essential responsibilities consist of but not all inclusive :

• Lead a team of 8 12 Guias and support them through any problems affecting the care of patients, conflict resolution, and general coaching.
• Deliver Suvida specific training for new Guias; co-create new training modules with Guia Director if needed and provide program feedback on training, protocols, and other policies.
• Ensure Guias meet key performance indicators and that they remain up to date with training and certifications.
• Track and manage Guia caseloads, data reports, patient enrollment, progress towards goals, program expenses, and other program features.
• Recruit, interview, and supervise Guias.
• Build and maintain effective relationships with other care team members that result in timely and appropriate patient follow-up.
• Work with Community Liaison to develop relationships with various organizations (e.g., faith-based groups, hospitals)
• Occasionally supervise home and virtual visits conducted by other Guias to ensure program fidelity
• Meet with other Guia managers to exchange best practices and attend any mandatory staff meetings / trainings · Assist Guias with any social work needs (e.

g., assisting with a patients' medico-legal issues)

• If needed, actively engage a panel of assigned patients within Suvida Healthcare during the clinic's ramp-up phase, and function as a back-up thereafter.
• Other duties as assigned by the Guia Director

What You'll Bring

Knowledge, Skills, and Abilities

• Experience in a customer service environment.
• Clinical experience, such as being a LCSW.
• Management experience, such as leading teams
• Able to articulate Suvida Healthcare's mission in relation to patient satisfaction and patient outcomes.
• Excellent interpersonal communication skills with exceptional listening abilities
• Compassionate, kind, and open-minded
• Teamwork experience
• Proficient with computers, mobile devices, medical devices, and Microsoft Office Suite
• Written communication skills
• Strong organizational and time management skills, as evidenced by capacity to prioritize multiple tasks and role components.
• Ability to work independently and exercise sound judgment in interactions with providers, payors, patients, and their families.
• Effective oral and written communication skills
• Able to care for patients in-home, in-clinic, and remotely.
• Bilingual / Bicultural (English and Spanish) Preferred

Education, Experience, Licensure, or Certification Requirements

• Bachelor's degree in healthcare or related field
• Master's Preferred.

Suvida Healthcare provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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