We are seeking a highly experienced and strategic Head of Customer Success to lead our efforts in ensuring customer satisfaction and loyalty.
The ideal candidate will be responsible for developing and executing strategies that drive customer success, enhance user experiences, and ensure long-term customer retention.
Duties / Responsibilities :
- Develop and implement comprehensive customer success strategies to drive customer satisfaction, retention, and growth.
- Lead and mentor a team of customer success managers and specialists, fostering a customer-centric culture.
- Establish and track key performance metrics to measure the effectiveness of customer success initiatives.
- Work closely with cross-functional teams, including sales, product, and marketing, to ensure a seamless customer experience.
- Develop and maintain strong relationships with key customers, acting as their advocate within the company.
- Identify opportunities for improvement in customer engagement and develop strategies to address them.
- Conduct regular customer feedback sessions and surveys to gather insights and inform continuous improvement efforts.
- Develop and deliver training and onboarding programs to ensure customers are fully utilizing Pison’s products and services.
- Create and maintain customer success documentation, including best practices, case studies, and FAQs.
- Stay informed about industry trends, emerging technologies, and best practices in customer success.
- Develop and refine metrics on customer health and report on customer health to senior management.
Required Skills / Abilities :
- Strong understanding of customer success strategies, processes, and best practices.
- Exceptional leadership and team management skills.
- Excellent communication, presentation, and interpersonal skills.
- Strong analytical and strategic thinking abilities.
- Ability to work effectively with cross-functional teams and manage stakeholder expectations.
- Experience with health and wellness products, neural interface technologies, AI, data sets, and IoT applications is a plus.
- Proficiency in customer success tools and methodologies.
Education and Experience :
- Bachelor's degree in Business Administration, Marketing, or a related field; MBA or advanced degree preferred.
- Proven experience as a Director of Customer Success or similar role, with a focus on driving customer satisfaction and retention.
- Demonstrated success in managing relationships with large customers and leading customer success initiatives.
- Experience in a high-growth technology company or startup environment is highly desirable.
J-18808-Ljbffr
Head of Customer Success
We are seeking a highly experienced and strategic Head of Customer Success to lead our efforts in ensuring customer satisfaction and loyalty. Lead and mentor a team of customer success managers and specialists, fostering a customer-centric culture. Proven experience as a Director of Customer Success...
Head of/Director Customer Marketing
The Head of Customer Marketing will also collaborate closely with the events team to ensure our flagship customer event, INCENTIVIZE, meets our advocacy goals and scales to new markets. The Head of Customer Marketing at Talon. This position is critical in driving customer engagement and loyalty, con...
Head of Global Customer and Market Insights (CMI), Global CE&O
Ensure effective handover, deep partnership, and collaboration from global to regional levels including iCoE CMI team, Heads of CE&O Rare/Spec (within International Centre of Excellence (iCoE)) to ensure effective delivery of CMI across the portfolio. You will drive innovation by bringing all re...
Global Head of Customers
A spinoff out of MIT, the company is headquartered in Somerville, MA, with offices in Budapest and Singapore. A successful track record of running a complex, worldwide customer and professional Services organization, including team building, organizational development and driving positive mindset an...
Head of Global Customer and Market Insights (CMI), Global CE&O
Ensure effective handover, deep partnership and collaboration from global to regional levels including iCoE CMI team, Heads of CE&O Rare/Spec (within International Centre of Excellence (iCoE)) to ensure effective delivery of CMI across the portfolio. Deliver oversight of CMI delivery in the regi...
Head of/Director Customer Marketing
The Head of Customer Marketing will also collaborate closely with the events team to ensure our flagship customer event, INCENTIVIZE, meets our advocacy goals and scales to new markets. The Head of Customer Marketing at Talon. This position is critical in driving customer engagement and loyalty, con...
Director of Customer Success
They build maturity-based Customer Success Plans and work collaboratively with the Sales, Professional Services and Solution Consulting teams to direct operational success and build long-term relationships with our strategic customers. Reporting to the Chief Customer Officer, you will be a key membe...
Manager of Customer Success
Headquartered in Cambridge, MA, with offices in Budapest, Chennai, Seattle, Tokyo, and Zagreb, CMT measures and protects tens of millions of drivers across the world every day. The Customer Success group is the relationship management partner for our clients during the course of their partnership wi...
Director of Client Operations (Customer Success)
A strong understanding of software-related competencies such as product, customer success, and professional services. As a Client Operations Director, your mission is to make our customers successful by offering functional and product expertise and delivering exceptional service. Familiarity with CR...
Director of Customer Success
This role will be the primary point-of-contact for clients in the implementation phase, starting from the signing of a project contract all the way through to final implementation and ensuring post-release success (in partnership with Customer Success and Sales). Headquartered in Cambridge, MA, with...