Customer Service Representative (Phone Support)
Job Responsibilities :
1. Customer Service : Respond to customer inquiries via phone, provide timely responses to customer needs, resolve customer issues, and enhance customer satisfaction.
2. Communication Coordination : Maintain timely communication with the headquarters in China to ensure smooth information flow.
3. Customer Guidance : Guide customers toward a positive perception of the company, alleviating any negative perceptions.
4. Issue Summarization : Summarize and analyze the primary after-sales and customer issues, and promptly escalate unresolved issues to the Research and Development team and Field Application Engineers (FAE).
Job Requirements :
1. Experience : Experience in robotic phone customer service is preferred.
2. Communication Skills : Excellent communication skills with the ability to listen and understand customer needs.
3. Team Collaboration : Ability to collaborate with a multinational team and possess cross-cultural communication skills.
4. Problem Solving : Capable of quickly resolving problems and maintaining professionalism under pressure.
5. Customer Focus : A customer-centric approach, actively maintaining and enhancing customer relationships.
Additional Information :
- Flexible working hours are required to accommodate different time zones.
Bank Customer Service Representative / Req #1076
Customer Service Representative. Summary for the Customer Service Representative:. Working within established operational policies, procedures and protocols, the individual will be responsible for business development activities from new and existing customers through the sale and service of all dep...
Customer Service Representative (Collision)
Excellent customer service skills. Our success in each area of our business is only attainable by having a culture-oriented, well-trained team of professionals who are focused on exceeding customer expectations. Welcome customers to the office and assist them as needed. Answer phones and route calls...
Customer Service Bank & Branch Representative
Customer Service Bank & Branch Representative). Minimum one year experience in customer service and/or cash handling role. Experience utilizing software applications to perform customer service duties. Maintains a working knowledge of banking products and services while promoting them to the cus...
Customer Service Representative - State Farm Agent Team Member
Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. Previous customer service...
Customer Service Representative - Intuit (WFH)
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. Well give you amazing c...
Customer Service Representative
Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards...
Customer Service Representative - WFH
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. Lead Generation (the ac...
Floating Customer Service Representative, Claremont NH
Responsibilities include providing professional and confidential customer service by operating a customer service window with courtesy, promptness, efficiency, and accurately processing a wide variety of simple-to-complex customer banking transactions, including opening new accounts. Floating Custom...
Lead Customer Service Representative, Full or Part Time
Lead Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Lead Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high...
Customer Service Representative - Remote
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. Well give you amazing c...