Zaelab is seeking an experienced VP or director-level leader to lead Client Services. This individual has a strong background in account management and the tech services industry.
The ideal candidate will have 8-10 years of experience in account management, client services, or business development, with a proven track record of expanding client accounts and driving revenue growth.
Experience in selling complex enterprise deals ranging from $3-10 MM is essential. The right person will be a strong strategist and executive partner to our clients, helping them drive transformation within their business.
Your Responsibilities
- Client Relationship Management :
- Develop and maintain strong relationships with existing clients to understand their needs and identify opportunities for growth.
- Act as the primary point of contact for high-value clients.
- Drive Revenue with Cross-Selling and Up-Selling :
- Identify and execute strategies to cross-sell and upsell services to existing clients, maximizing revenue potential.
- Collaborate with service teams to tailor offerings to client needs and present compelling value propositions.
- Strategic Planning :
- Develop and implement account expansion strategies aligned with the company’s growth objectives.
- Analyze market trends and client feedback to identify new business opportunities.
- Performance Monitoring :
- Monitor and analyze client performance metrics to ensure client satisfaction and retention.
- Regularly review and assess the effectiveness of expansion strategies, making adjustments as needed to achieve targets.
- Cross-Functional Leadership :
- Foster a collaborative and client-focused team culture that prioritizes customer satisfaction and growth.
Requirements
- Minimum of 8-10 years in account management, client services, or business development within the tech services industry.
- Proven track record of successfully expanding client accounts and driving revenue growth.
- Familiar selling complex enterprise deals in the $3-10 MM range.
- Strong negotiation and communication skills, with the ability to build relationships at all organizational levels.
- Analytical mindset with the ability to assess data and derive actionable insights to inform strategy.
- Leadership :
- Experience in leading and developing high-performing teams focused on client success and account growth.
- Industry Knowledge :
- Industry experience within Manufacturing, Healthcare, and High Tech organizations.
- In-depth understanding of the B2B Commerce, CPQ services industry, market trends, and competitive landscape.
Benefits
- Competitive compensation depending on experience and skills
- Unlimited, paid time off and vacation
- Budget for certifications and IT conferences
- Friendly team to work with around the world
- Be a team player in an agile software development environment focused on collaboration and continuous integration
- Health Insurance
- 401K
- You must be authorized to work in the U.S. on a full-time basis. No sponsorship is available for this position or work transfers.
VP or Director of Sourcing for Home Décor Retailer- NY Hybrid
Our client, an established retailer, is seeking an experienced person with skills and contacts gleaned from working for a vertical home retailer with specialty in the home décor global sourcing sector. Will work collaboratively in support of merchants/buyers, overseas offices, agents, and direct ven...
Citi Wealth at Work - Law Firm Group - Senior Client Specialist - Advisory Services - Director
The Law Firm Group Senior Client Specialist is a strategic member of Citi Private Bank Law Firm Group who closely follows the latest trends in the law firm industry, and leverages Citi’s proprietary database of law firm financial data to advise LFG’s clients on legal industry trends, firm performanc...
Client Services Relationship Manager, VP
This role will be a critical member of the inaugural Client Services Team, one of three roles at inception and will report to the Partner and Head of the Client Services team. Responsible for building, scaling and maintaining client service coverage for Aquarian ecosystem, which includes insurance c...
Group Director, Client Services (Americas Motorsports/Formula 1) (Payment Technology Client)
THE JOB / Group Director, Client Services (Americas Motorsports/Formula 1) (Payment Technology Client). As the Group Director you will be responsible for leading the Americas Motorsports strategy and execution while successfully contributing to the future growth of our clients' sponsorship portfolio...
Tax Director, Private Client Services (HNWI)
Experience with high net worth individuals, trusts, estates or small businesses (1040s, 1041s, and 1065s) for our Private Client Services Team. Provide feedback on performance to members within the Firm’s reporting process, monitors CPE needs and requests specialized training for staff. Perform a re...
Director/VP of Client Services (Social & Influencer)
We’re looking for an experienced and energetic Director/VP of Client Services who is an expert in social media and influencer marketing, to help lead our client expansion into the USA. Constantly strive to deliver higher standards of service, identifying new ways to build rapport with clients, and b...
Tax Director, Private Client Services (HNWI)
Experience with high networth individuals, trusts, estates or small businesses (1040s, 1041s, and 1065s) for our Private Client Services Team. Provide feedback on performance to members within the Firm’s reporting process, monitors CPE needs and requests specialized training for staff. Perform a rev...
Tax Managing Director, Private Client Services
A Tax Managing Director, Private Client Services (PCS) is responsible for utilizing their educational background and professional experience as well as their communication, time management, leadership, technical, business development, and people skills to provide tax compliance and consulting servic...
Client Services Relationship Manager, VP
This role will be a critical member of the inaugural Client Services Team, one of three roles at inception and will report to the Partner and Head of the Client Services team. Responsible for building, scaling and maintaining client service coverage for Aquarian ecosystem, which includes insurance c...
Senior Vice President, Director of Client Services
As SVP, Director of Client Services, you are responsible for protecting and growing the business and the agency’s relationships with its client base with little management oversight. As Director of Client Services, you impact the agency’s financial performance in five ways: 1) client revenue and pro...