Sr Okta Analyst with IAM - Las Vegas NV on site

Sr. OktaAnalyst in Las Vegas NV onsite 5 days aweek

Mustbe a US Cit GC EAD or TN Visa to work onW2 Location LasVegas NV Day 1 onsite Experience level 810 years Mandatory SkillsOkta with IAM Full Time Responsibilities Technical Support : *Handle escalated customer inquiries related to CIAM includingauthentication authorization and user registration.

Investigate andresolve complex technical issues promptly. Collaborate with L1 / L2support and engineering teams to ensure timely resolution.

Handsondesign implementation configuration integration and deploymentexperience with CIAM tools like OKTA Ping etc. Well versed with allthe various CIAM components and modules.

Experience in the designand implementation of CIAM custom connectors. Web Services (bothSoap Based as well as Restful). Platform Expertise : Develop indepth knowledge of Auth0 and Okta CIAMplatforms.

Assist customers with configurationintegration and customization. Incident Management : Monitor andmanage incidents adhering to SLAs.

Document troubleshooting stepsand resolutions. Customer Communication : Communicate effectivelywith customers providing clear and concise instructions.

Escalatecritical issues to L3 support or engineering teams. ContinuousImprovement : Identify areas for process improvement and contributeto knowledge base articles.

Stay updated on industry trends andbest practices. Qualifications Bachelors degree in computer scienceInformation Technology or related field.

Experience : Overall 10years in access management space Minimum 4 years of experience inCIAM support or related roles. Proficiency in Auth0 and Okta CIAMplatforms.

Technical Skills : Strong understanding of authenticationprotocols (OAuth SAML OpenID Connect). Familiarity with JavaScriptREST APIs and web technologies.

Soft Skills : Excellentproblemsolving abilities. Customerfocused mindset. Effectivecommunication skills. Certifications (preferred) : Auth0 CertifiedCustomer Identity Cloud Developer. Okta Certified Professional

Jobhighlights

Identified by Googlefrom the original jobpost

Qualifications

Experience level 8years

Mandatory SkillsOkta

Bachelors degree incomputer science Information Technology or relatedfield

Overall 10 years inaccess managementspace

Minimum 4 years ofexperience in CIAM support or relatedroles

Proficiency in Auth0and Okta CIAMplatforms

Strong understandingof authentication protocols (OAuth SAML OpenIDConnect)

Familiarity withJavaScript REST APIs and webtechnologies

Excellentproblemsolvingabilities

Customerfocusedmindset

Effectivecommunicationskills

Responsibilities

Handle escalatedcustomer inquiries related to CIAM including authenticationauthorization and userregistration

Investigate andresolve complex technical issuespromptly

Collaborate with L1 / L2 support and engineering teams to ensure timelyresolution

Handson designimplementation configuration integration and deployment experiencewith CIAM tools like OKTA Pingetc

Develop indepthknowledge of Auth0 and Okta CIAMplatforms

Assist customers withconfiguration integration andcustomization

Monitor and manageincidents adhering toSLAs

Documenttroubleshooting steps andresolutions

Communicateeffectively with customers providing clear and conciseinstructions

Escalate criticalissues to L3 support or engineeringteams

ContinuousImprovement :

Identify areas forprocess improvement and contribute to knowledge basearticles

Stay updated onindustry trends and bestpractices

Requirements

Responsibilities Technical Support :

Handle escalated customerinquiries related to CIAM, including authentication, authorization,and user registration. Investigate and resolve complex technicalissues promptly.

Collaborate with L1 / L2 support and engineeringteams to ensure timely resolution. Hands-on design, implementation,configuration, integration, and deployment experience with CIAMtools like OKTA, Ping etc.

Well versed with all the various CIAMcomponents and modules. Experience in the design and implementationof CIAM custom connectors.

Web Services (both Soap Based as well asRestful). Platform Expertise : Develop in-depth knowledge of Auth0and Okta CIAM platforms.

Assist customers with configuration,integration, and customization. Incident Management : Monitor andmanage incidents, adhering to SLAs.

Document troubleshooting stepsand resolutions. Customer Communication : Communicate effectivelywith customers, providing clear and concise instructions.

Escalatecritical issues to L3 support or engineering teams. ContinuousImprovement : Identify areas for process improvement and contributeto knowledge base articles.

Stay updated on industry trends andbest practices. Qualifications Bachelor's degree in computerscience, Information Technology, or related field.

Experience : Overall 10+ years in access management space Minimum 4 years ofexperience in CIAM support or related roles.

Proficiency in Auth0and Okta CIAM platforms. Technical Skills : Strong understanding ofauthentication protocols (OAuth, SAML, OpenID Connect).

Familiaritywith JavaScript, REST APIs, and web technologies. Soft Skills : Excellent problem-solving abilities. Customer-focused mindset.

Effective communication skills. Certifications (preferred) : Auth0Certified Customer Identity Cloud Developer. Okta CertifiedProfessional